Conscientious Social and Community Services Worker meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Case Manager
Disaster Services
4 W 43nd Street, New York, NY
07.2023 - Current
Assisting clients through navigation in the community to address their present needs
Using translator services to communicate with clients who do not speak English
Advocating for client during Tuesday meeting by presenting some cases to CEO
Submitting clients’ applications to the Unmet Needs Roundtable to assist with their emergency needs
Working with Case Manager Supervisors to address clients’ urgent cases.
Developing and implementing comprehensive case management plans to address client needs and goals.
Coordinating services with community-based organizations to provide useful benefits to clients.
Homeless Prevention Case Manager
Bronxworks
630 Jackson Avenue, Bronx, NY
04.2022 - 07.2022
Assessing clients’ needs and concerns and providing counseling and support services as needed
Interacting with both individuals, families, and landlords
Advocating and connecting clients to available resources, such as health services, brokers, shelters, and others
Planning and administrating budgets for programs, equipment, and support services
Developing services plans and tracking progress using software CARES
Maintaining consistent communication with clients for updates as needed
Assessing and identifying service delivery challenges, opportunities, and policies within local areas
Explaining and interpreting purposes, programs, and policies to community groups.
Advocated for social and community service programs to increase awareness and funding.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Assessed community needs and identified resources for social and community service programs.
Nursing Assistant
Mount Sinai Hospital
1468 Madison Avenue, New York, NY
04.2019 - 02.2022
Providing nursing direct patient care and related activities as assigned under RN supervision
Observing, reporting, and recording routine and specific patient data, behaviors, and responses to treatment on appropriate flow sheet
Performing procedures related to safe environment for patients, staff, and others
Performing procedures associated with DLA and personal hygiene of the patient
Transporting patients by wheelchair, stretcher, or bed
Performing procedures associated with patients’ admission, transfer, and discharge.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Documented care actions by completing records and logs in medical software system.
Promoted good oral and personal hygiene by aiding patients with bathing and teeth brushing.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Identified and reported unsafe situations to maintain adherence to safety protocols.
Health Home Peer Intern
Alliance for Positive
64 W 35th Street, New York, NY
12.2019 - 12.2019
Counseling clients and animating support group
Reported changes to professional staff, documented daily, all care given to patients
Recording all information and compiling clients’ reports, charts, and correspondence
Visiting clients and helping them as needed in housing and health related issues.
Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Promoted available resources and connected individuals with services.
Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
Developed and implemented health education programs to help individuals and communities improve health and well-being.
Program Manager/ President
ALAVI and CMLS
Burkina Faso
08.1998 - 02.2013
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Coached team members on productivity strategies to accomplish challenging goals.
Identified program obstacles and communicated possible impacts to team.
Developed and maintained logistics workflows, procedures and reports.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Burkina Faso
04.1999 - 01.2013
Managed HIV/AIDS and STI programs by developing policies and strategies to enhance the program and promoted hygiene and safety in workplace
Involved in Capacity building of workers
Presenting experience and advocating for clients’ needs
Research of funding
Ensuring implementation of action plan
Participating in National and International Conferences and meetings on chronic diseases
Education
Bachelor of Science - Public Health
GCU
Phoenix, AZ
09.2023
Bachelor of Science - Nursing/Midwifery
ENSP
12.1995
Skills
Operational Skills
Proficient in
Microsoft Office, PowerPoint, Excel, Zoom meeting, Google Drive
Emotional Awareness
Patient Assessments
Staff Training
Program Development
Medical Records Management
Progress Evaluation
Social Work
Eligibility Assessments
Quality Assurance Controls
Case Planning
Certification
BLS Provider, December 2023
Mandated Reporter
Mandated Reporter. Child Abuse and Maltreatment
Patient Care Technician, New Age Training, New York, NY
Management of Chronic Health Conditions and PREP, New York, 2016
Management of chronic diseases Galilee International Management Institute, Israel 2012
Infection Control and Barrier Precautious and Certified Child Abuse, expired