Summary
Overview
Work History
Education
Timeline
Generic

Gammua Dinga

Wilmington,DE

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Ambassador

Amazon
Wilmington, USA
05.2022 - Current
  • Train new Hires on procedures, quality and safety
  • Provide new hire feedback at the end of training
  • Review and evaluate new hires performance and provide provide feedback as needed
  • Serve as a point of contact for new hires to answer the questions and clarify their concern
  • Conduct pre-work stretching

Associate

Amazon
Middletown, DE
05.2021 - 04.2024
  • Picking
  • Stowing
  • Problem solve
  • Packing

Retail Manager

Société de Fabrication De Vin (SOFAVIN)
Bamenda - Cameroon, Cameroon
01.2007 - 10.2019
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Developed strategies for increasing sales and improving customer service.
  • Implemented new policies and procedures to improve efficiency.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Organized promotional events to increase brand awareness and drive sales growth.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Negotiated contracts with vendors for supplies, products, and services.
  • Established relationships with key suppliers in order to secure competitive pricing options.

Retail Assistant Manager

Société de Fabrication de Vin (SOFAVIN)
Bamenda - Cameroon, Cameroon
03.2022 - 12.2022
  • Assisted in the development of store policies and procedures.
  • Monitored inventory levels and reordered merchandise as needed.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Implemented loss prevention measures to protect against shoplifting or theft incidents.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Executed all merchandising directives accurately according to planograms.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Ensured compliance with local health and safety regulations in the store environment.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Resolved conflicts between employees or customers in a professional manner.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Communicated with patrons to offer friendly service and determine needs.

Education

Some College (No Degree) - Information Technology

DELTECH
Wilmington, DE

Timeline

Ambassador

Amazon
05.2022 - Current

Retail Assistant Manager

Société de Fabrication de Vin (SOFAVIN)
03.2022 - 12.2022

Associate

Amazon
05.2021 - 04.2024

Retail Manager

Société de Fabrication De Vin (SOFAVIN)
01.2007 - 10.2019

Some College (No Degree) - Information Technology

DELTECH

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