GAMMY YOUSEF
Romeoville
Summary
Experienced Web Developer adept in all stages of advanced web development. Highly experienced in customer service with a proven track record of independently managing store operations as a manager. Skilled in handling financial transactions, budgeting, and ensuring efficient day-to-day operations. Proficient in Microsoft Office, with strong multitasking abilities and excellent time management skills. A fast learner, capable of quickly adapting to new processes and systems, while consistently maintaining a high level of customer satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Office Assistant
Sound Sync
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Organized and maintained filing systems to ensure efficient document retrieval
- Provided remote desktop support over VPN connections using Remote Desktop Protocol
- Scheduled appointments, maintaining calendars for personnel
- Managed calendar appointments for multiple staff members ensuring all deadlines were met
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems
- Interacted with clients to resolve issues or answer questions regarding services rendered by company
Process Assistant
Amazon
03.2022 - 08.2024
- Oversaw various operational areas within the warehouse, ensuring efficient workflow and timely order fulfillment
- Demonstrated expertise in operating forklifts, improving material handling and inventory management processes
- Managed a team of employees, providing training, guidance, and performance evaluations to maintain high productivity and morale
- Coordinated with different departments to streamline operations and enhance overall efficiency
- Implemented safety protocols and maintained compliance with company policies and regulatory standards
- Monitored inventory levels and conducted regular audits to minimize discrepancies and optimize stock management
- Created, maintained and entered information into databases
- Maintained records of daily, weekly, and monthly production data
- Utilized problem-solving techniques to troubleshoot process issues
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
- Skilled in operating an Order Picker (Cherry Picker) in a warehouse setting, ensuring safety compliance and efficiency.
- Experienced in maneuvering and handling inventory at elevated heights while maintaining accuracy and productivity.
Personal Assistant
- Answered calls and emails from clients and delivered messages on behalf of executives
- Ran errands and picked up goods to meet staff needs
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors
- Reminded managers of important deadlines and engagements
- Managed travel arrangements for executive staff, booking flights and accommodations as needed
- Maintained filing system to store confidential documents in an organized manner
- Greeted visitors upon arrival at reception area providing assistance as required
- Developed organizational systems for tracking documents and client information
- Scheduled appointments for clients and handled calendaring tasks
- Possessed calm, professional and courteous attitude towards customers and colleagues
- Built long-term relationships with clients to promote brand reputation and secure continued business
- Coordinated schedules with clients to provide prompt assistance with daily activities
Store Manager
Restaurant, cafe Saltbodan
11.2019 - 09.2021
- Successfully managed all aspects of restaurant operations, including staff supervision, customer service, inventory control, and financial management
- Developed and implemented effective strategies to enhance customer satisfaction and increase profitability
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment
- Recruited, trained, and motivated a high-performing team, fostering a positive and productive workplace culture
- Monitored and analyzed performance metrics, identifying areas for improvement and implementing solutions to optimize efficiency
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Interviewed and hired prospective employees according to team needs
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Tracked store inventory and ordered new products to prevent shortages
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Handled customer complaints professionally and resolved issues promptly
Sales Representative
Beauty Store
- Contacted new and existing customers to outline benefits of products
- Collaborated with other sales team members to share selling strategies and gain new insights
- Replaced and adjusted signs to reflect different products and promotional prices
- Developed and maintained strong customer relationships and networks within designated sales territory
- Negotiated contracts and prices with clients to exceed sales goals
- Called and met with regular and prospective customers to build long-term customer relationships and networks
- Attended scheduled training sessions and department meetings to build expertise
- Trained sales team members on company procedures and standards
- Maintained an up-to-date knowledge of industry developments and changes in competitive landscape
- Prepared detailed reports for management regarding sales activities, progress and forecasts
- Trained new employees on company policies and strong sales techniques
Education
GED -
OLCHS
Oak Lawn, IL01.2018
Skills
- Problem Solving
- Organizational Awareness
- Outstanding communication skills
- Time Management
- Multitasking
- Ability to use Microsoft
- Skilled in written and verbal communication
- Equipment Operation (Order Picker, Forklift)
Hobbies and Interests
- Creating Websites
- Designing pages
Timeline
Process Assistant
Amazon
03.2022 - 08.2024
Store Manager
Restaurant, cafe Saltbodan
11.2019 - 09.2021
Office Assistant
Sound Sync
Personal Assistant
Sales Representative
Beauty Store
GED -
OLCHS
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