Security professional with extensive experience in managing and supervising security teams. Proven ability to ensure safety and compliance with regulations while fostering productive team environment. Reliable and adaptable, with strong focus on teamwork and achieving results. Skilled in conflict resolution and emergency response.
Overview
17
17
years of professional experience
4
4
Certification
Work History
Autism Mentor
Liberty Home Care
New Britain, CT
05.2024 - Current
Implemented visual supports for better communication and understanding of daily routines
Provided emotional support to autistic learners during times of stress, helping them develop coping mechanisms and resilience in the face of challenges.
Evaluated the progress of each student regularly, adjusting teaching methods as needed to maximize growth and development potential.
Developed strong relationships with parents and caregivers, maintaining open lines of communication about their child''s progress and collaborating on effective strategies to promote success at home and in school settings.
Assisted students in developing self-regulation techniques, reducing disruptive behaviors and promoting a positive environment.
Collaborated with other educators to develop instructional strategies.
Security Guard Manager
Allied Universal Security Services
Shelton, CT
11.2020 - Current
2023-Present
overseas daily operations, Ian ensure the security and safety of the premises
Coordinate and manage security personnel to maintain high standards of services
Created weekly and monthly reports and presentations for management team.
Improved client satisfaction with timely project completion through effective communication and coordination among team members.
2022-2023 Supervisor
lead a team of secured professionals, ensuring adherence to protocol and procedures
Provided training and support to staff for effective performance
2020-2022 security professional
monitored premises to ensure safety and security
Responded to incidents and maintained a safe environment clients and staff
Receptionist
J&J Family Home Healthcare
Woodbridge, Connecticut
07.2016 - 11.2020
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Assistant Supervisor
Schick
Milford
06.2014 - 09.2015
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Submitted documentation and reports to upper management.
Worked with management team to implement proper division of responsibilities.
Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
Recovery Assistant
Nova Home Care
New Haven, CT
01.2011 - 06.2014
Educated family members on strategies for supporting their loved ones during rehabilitation efforts at home or in community-based settings.
Assisted patients in regaining independence with personalized therapy programs and daily living activities.
Supported patients'' emotional well-being, addressing concerns related to recovery process and offering empathetic encouragement.
Maintained client confidentiality and adhered to HIPAA guidelines.
Customer Service Associate
Ambrosia Bakery
Milford Connecticut
08.2008 - 02.2011
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.
Answered customer telephone calls promptly to avoid on-hold wait s
supported bakers in daily operations ensuring smooth workflow