Gamze Erkan

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.

• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

• Contributed to weekly team meetings, brainstorming sessions and staff appraisals. Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Created engaging content for Pinterest, Facebook, and Instagram. Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Proofread marketing collateral ahead of printing to eliminate errors.

• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Coordinated travel arrangements by booking airfare, hotel, and ground transportation.

• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

GPA: 7 / 4

• Republic of Turkey: Government Scholarship