Ganaya Flemings

• Handle inquiries related to benefits and eligibility.
• Managed approximately 30 incoming calls per day from customers
• Determine eligibility by comparing client information to requirements, perform research using available resources, and route calls to appropriate resources.
• Multitask and remain calm under pressure, especially during peak hours or difficult calls; de-escalate calls appropriately. Escalate priority issues, follow up on complex cases, and management reports.
• Complete call notes and reports as necessary, updating them in CRM.
• Obtain and evaluate all relevant data to handle complaints and inquiries.
• Record details of comments, inquiries, complaints, and actions taken.
• Recognize, document, and alert the management team of trends in customer calls.
• Maintain quality results by adhering to attendance, performance, and call quality standards, following strict confidentiality standards.
• Emulate and participate in a culture of shared leadership and promote organizational values.

• Analyze data to inform operational decisions or activities.
• Analyze financial records to improve efficiency.
• Direct organizational operations, projects, or services.
• Direct sales, marketing, or customer service activities.
• Prepare staff schedules or work assignments.
• Implemented organizational process or policy changes.
• Determined pricing or monetary policies.
• Monitor performance of organizational members or partners.
• Provide basic information to guests, visitors, or clients.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement.
• Identify areas needing cost reduction or program improvement.
• Monitor suppliers to ensure efficient and effective provision of goods or services within budgetary limits.
• Prepare staff work schedules and assign specific duties.
• Establish or implement departmental policies, goals, objectives, or procedures with staff members.

• Clean approximately 20 rooms per day for customers
• Dispose of trash or waste materials.
• Monitor building premises to ensure occupant or visitor safety.
• Clean furniture or fixtures.
• Operate garment treatment equipment.
• Sort materials or products.
• Inventory materials or equipment.
• Clean building walls or flooring.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean elevators, stairways, locker rooms, and other work areas to meet health standards.
• Empty wastebaskets, clean ashtrays, and transport other trash and waste to disposal areas.
• Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Disinfect equipment and supplies using germicides or steam-operated sterilizers.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other designated areas to meet health standards.

• Greet hundreds sometimes thousands of customers, patrons, or visitors.
• Process sales or other transactions.
• Calculate costs of goods or services.
• Maintain records of sales or other business transactions.
• Issue money, credit, or vouchers.
• Cashiering, Concession Stands Prep: Focused exclusively on food service & convention centers for major sports stadiums & events (SAP Center, Honda Center, Oracle Arena, Levi Stadium, Staples Center).
• Provide customers with general information or assistance.
• Reconcile records of sales or other financial transactions.

• Refer customers to appropriate personnel.
• Provide notifications to customers or patrons.
• Respond to customer problems or complaints.
• Worked to achieve social and equitable economic policies that provide greater access for our communities.
• Recruit and train volunteers.
• Research aspects of voter engagement for various demographics in the City of Fresno.
• Integrate voter engagement and community organizing to address the many problems associated with living and working in unfinished neighborhoods.
• Interact with diverse neighbors and share information about education, healthcare, and youth opportunities.
• Engage, inform, and involve the public in key issues that are important to their communities and within their neighborhoods.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Process sales or other transactions.
• Calculate the costs of goods or services.
• Maintain records of sales or other business transactions.
• Greet customers, patrons, or visitors.
• Monitor sales activities.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Establish or identify prices of goods, services, or admission and tabulate bills, using calculators, cash registers, or optical price scanners.
• Demonstrate technical selling skills and product knowledge.
• Prepare promotional strategies to maximize company profit.

• Demonstrate products to consumers.
• Process sales or other transactions.
• Take product orders from customers.
• Contact current or potential customers to promote products or services.
• Sell products or services.
• Answer customer questions about goods or services.
• Explain technical product or service information to customers.
• Answer questions about product features and benefits.
• Write and record orders for merchandise or enter orders into computers.
• Persuade customers to purchase merchandise or services.
• Distribute product samples or literature detailing products or services.
• Develop a database of qualified leads through referrals, direct mail, networking, as well as door-to-door sales.
• Set up installation appointments for existing DSL customers to upgrade to new AT&T services lines.
• Achieved mass sales to meet both individual and company goals.
• Trained beginning sales reps.

• Assist patients with daily activities.
• Administer medications or immunizations.
• Engage patients in exercises or activities.

Feed patients.

• Accompany patients or clients on outings to

provide assistance.

• Maintain records of patient care, condition, progress, or problems, and discuss observations with supervisors or case managers.
• Assist patients in moving in and out of beds, baths, wheelchairs, or automobiles, and help with dressing and grooming.
• Bathe patients.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with personal care.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Plan, purchase, prepare, or serve meals to patients or other family members according to prescribed diets.
• Check patients' pulse, temperature, and respiration.
• Perform various duties as requested by clients, such as obtaining household supplies or running errands.
• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.

• Monitor recreational facility operations.
• Administer first aid.
• Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.
• Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
• Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate the use of materials and equipment. Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
• Direct special activities or events, such as aquatics, gymnastics, or performing arts.
• Complete and maintain time and attendance forms and inventory lists.
• Assess the needs and interests of individuals and groups and plan activities accordingly, considering the available equipment or facilities.