Gandalf S. Farnam
Bloomington,Indiana
Overview
9
9
years of professional experience
Work History
System Administrator
Lighthouse Christian Academy
Bloomington, Indiana
11.2019 - 07.2024
- Reconfigured systems to replace aging equipment for a fraction of the cost of new equipment: $600 instead of $8,000
- Implemented efficient processes to quickly process office work
- Documented active systems, created SOPs, and reference materials for a wide range of equipment and software
- Self-taught systems in education environment, including Windows Server 2019, Azure AD (Entra), Google Workspace and ChromeOS, Meraki MX, 3CX VOIP, and Aruba Instant Wifi
- Worked effectively in a fast-paced environment as the only IT staff
- Applied effective time management techniques to meet short and sometimes sudden deadlines.
Owner
Aim Fire Ready LLC DBA Bloomingtech
Bloomington, Indiana
05.2018 - 11.2019
- Provide technology solutions to local small businesses, including payroll software, thumbprint time clock installation, custom software integrations, and cybersecurity
- Designed and installed security-focused network with firewall policies, VLANs and effective Wifi coverage for a local manufacturing facility
- Designed and built Backup & Disaster Recovery system using off-the-shelf and open source software
- Managed mixed environments running Ubuntu, Windows, MacOS, and ChromeOS
Business Process Analyst
Project Corporate Inc.
Bloomington, Indiana
03.2017 - 05.2018
- Designed and implemented a custom integration of Concur with QuickBooks Enterprise
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Designed and created standard and custom reports to provide insights into business performance.
- Discovered data integrity weaknesses and implemented numerous IT enhancements
- Created a digital Accounts Payable system with a standard process that reduced a job from 20 hours per week to 3 hours
- Assessed business processes and identified ways to boost improvement.
Customer Service Manager
Arborgold Software
Bloomington, Indiana
03.2015 - 07.2015
- Reorganized Support department to align ticket levels with agent skill levels and drastically reduced ticket close times
- Identified the cause of a major program issue and found an exact solution...for free
- Identified a single, affordable solution to eliminate 4 separate customer billing issues.
- This was a short term position to address immediate issues
Education
Bachelor of Arts - General Studies
Indiana University Bloomington
Bloomington, INCertificate - Business
Indiana University
Bloomington, INSkills
- Front-end: HTML, CSS, JavaScript/ES6/React
- Back-end: PHP/Laravel, MySQL/MariaDB
- Git version control with GitHub & Bitbucket
- Project Management
- Efficient Troubleshooting & Technical Support
- Web Security
- Product Development
Languages
Japanese
Limited Working
Timeline
System Administrator
Lighthouse Christian Academy
11.2019 - 07.2024
Owner
Aim Fire Ready LLC DBA Bloomingtech
05.2018 - 11.2019
Business Process Analyst
Project Corporate Inc.
03.2017 - 05.2018
Customer Service Manager
Arborgold Software
03.2015 - 07.2015
Bachelor of Arts - General Studies
Indiana University Bloomington
Certificate - Business
Indiana University
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