Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Beauty Advisor
Nordstrom
Bellevue, WA
05.2023 - 08.2024
Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Created a positive shopping experience for each customer through effective communication skills.
Finalized purchases and processed payments.
Maintained an up-to-date knowledge of all beauty products available for sale.
Assisted in opening and closing procedures including counting money drawer contents at end of shift.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Manager
Gandii's Cleaning Service LLC
Seattle, United States
05.2015 - 02.2024
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Improved marketing to attract new customers and promote business
Onboarded new employees with training and new hire documentation
Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Handled customer inquiries and suggestions courteously and professionally
Responded to customer requests, offering excellent support.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Analyzed customer feedback data to develop action plans for improving services offered.
Directed marketing initiatives.
Cultivated strong relationships with partners to foster collaboration and communication.
Manager
Anglo Freight LLC
Seattle, United States
06.2013 - 11.2018
Divided and categorized cargo received and redirected shipments in response to customer requests
Led third-party vendors in achieving delivery time and cost targets
Negotiated transportation and logistics contracts to reduce shipping costs
Organized records of shipments, schedules and completed orders
Generated documentation and information required for customer shipments
Processed and entered customer orders into database and provided proactive customer service for accounts
Tracked orders and notified customers of status or potential delays
Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.