Gandy Setiady
Norcross
Summary
Results-driven Data Analyst with extensive experience at Americold, recognized for enhancing payment processes and achieving key project objectives. Proficient in Microsoft Excel and statistical software, leveraging strong analytical skills to interpret complex data sets and inform strategic decision-making. Known for improving operational efficiency through effective problem-solving and timely delivery of results. Committed to fostering cross-functional collaboration and developing robust employee engagement strategies.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Data Analyst - Claims Examiner/OS&D
Americold Atlanta Headquarters
02.2022 - Current
- Managed a high volume of claims from initiation to resolution, encompassing thorough assessment, extensive analysis and cross-functional collaboration: engage with IT, Business Development, Finance, Accounting, Vendors, and Operations to improve payment processes and identify enhancement opportunities to achieve project objectives and consistently meet monthly deadlines
- Managing claims and maintain interactions with all parties involved to informed of the claim's status by utilize proficient in Microsoft Excel, with a preference for Oracle, Salesforce, or other CRM platforms, and I-3PL to identify and retrieve information, keep accurate records of invoices and payments, and deal with obstacles and challenges
- Act as a liaison for integrated systems, addressing issues and driving necessary enhancements
TRANSPORTATION LOGISTICS SPECIALIST
Amazon's ROC, Relay Operations Center
05.2018 - 06.2019
- Company Overview: Amazon's ROC is the team that is motivated to assist in the resolution of stakeholder issues related to daily freight movements flowing into and out of our North American fulfillment centers.
- Facilitated the extraction and analysis of data with ease.
- Collaborates with team members from other departments, dedicated, and able to demonstrate the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems and develop and execute effective service recovery plans, as necessary
- Ability to pull data from numerous databases (using Excel, Access, TMS, SQL, and/or other data management systems), and to perform ad hoc reporting and analysis as needed.
- Able to systematically escalate problems or variances in the operating plan to the relevant owners and teams, and follow through on the resolutions to ensure they are delivered.
- Effectively used the Computerized Dispatch System, prepared routes, and dispatched local POD drivers.
- Ensured all freight is out for delivery according to service standards and customer requirements.
- Amazon's ROC is the team that is motivated to assist in the resolution of stakeholder issues related to daily freight movements flowing into and out of our North American fulfillment centers.
- Eliminated root cause of defects within current systems.
OWNER OPERATOR DRIVER
Panther Premium Logistics
02.2012 - 04.2018
- Company Overview: Panther is one of the largest premium logistics companies in the world
- Operating within 48 states and Canada providing door-to-door transportation solutions for more than 11,000 customers worldwide, including Fortune 500 corporations
- Panther is one of the largest premium logistics companies in the world
- Operating within 48 states and Canada providing door-to-door transportation solutions for more than 11,000 customers worldwide, including Fortune 500 corporations
TRANS LOGISTICS / DISPATCH SPECIALIST
AIA Logistics, LLC.
01.2011 - 01.2012
- Scheduling Inbound/outbound appointments, communicating with dispatchers, carriers, and/or vendors from other departments, dedicated to client account to ensure the highest quality of materials are being produced and all the client's needs are met to improve inefficient processes to maximize profit
- Ensures staff and drivers comply with all applicable regulatory requirements including, but not limited to, providing documents for driver qualification files and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers), daily vehicle inspections and reports, and maintenance regulations
REGIONAL MANAGER / OWNER OPERATOR
The UPS Store
05.1999 - 11.2010
- Company Overview: UPS is a global company that is one of the most recognized companies in specialized transportation and logistics services, including Large Format Printing, Shipping, Packaging, Copying, Mailbox Rental, U.S
- Postal, Shredding, Passport Photo, Notary, Faxing, Package Acceptance, DHL, and more
- Responsible for regional sales and profit performance; assist center managers with developing and monitoring budgets for each center within the store
- Responsible for financial goals through inspiration and motivation to facilitate a positive and collaborative work to meet or exceed sales plans and targets daily such as expenses to achieve store profitability including payroll and other expenses
- Successfully as a Regional Manager with over 13 years of experience in retail environments and owner-operator in daily operations
- Achieved as a part-time manager, becoming the store owner-operator and took the initial sales of $ 189k/year to $ 390k/year
- Additionally, expanding new stores within 2 years, the revenues gross sales reached additional $ 350k/year for each store with 2 assistant managers and 12 employees
- Received an award for world-class customer service and the most aggressive entrepreneur in Orlando-Jacksonville District, 3 years consecutively
- Received an award for creating an idea to UPS Headquarter by implementing email notifications through the customer receipt, such as tracking; FedEx, UPS, and US Postal, and Fax, Packages received and delivered, with a collaboration of the UPS Headquarter Project Management Office
- Achieved company objectives by promoting and implementing them as the company grows, bringing extra revenues UPS retail in specific products gross by 20% increased profits
- UPS is a global company that is one of the most recognized companies in specialized transportation and logistics services, including Large Format Printing, Shipping, Packaging, Copying, Mailbox Rental, U.S
- Postal, Shredding, Passport Photo, Notary, Faxing, Package Acceptance, DHL, and more
FRANCHISE MANAGER
Lamborghini USA
05.1996 - 03.1999
- Company Overview: Founded in 1963, Automibili Lamborghini Spa Headquarters in Sant'Agata, Bolognese, in Northeastern, Italy
- They manufacture some of the world's most sought-after supercars, specializing in the design and development of Italian extreme uncompromising cars whose purpose is to be a constant motive of pride for production and after-sale service of luxury sports cars that are known for their appearance, power, innovation and hand-made craftsmanship
- Responsible to build and bring in new business from existing clients or contacts and maintain a strong relationship with the clients
- Responsible for the overall well-being of the franchise in 48 different cities including marketing, administration, and customer service
- Responsible for purchasing merchandise and the daily inventory, sales, maintaining dealership requirements of car inventory, and collaborating with associates within specific sales departments
- Founded in 1963, Automibili Lamborghini Spa Headquarters in Sant'Agata, Bolognese, in Northeastern, Italy
- They manufacture some of the world's most sought-after supercars, specializing in the design and development of Italian extreme uncompromising cars whose purpose is to be a constant motive of pride for production and after-sale service of luxury sports cars that are known for their appearance, power, innovation and hand-made craftsmanship
ACCOUNT PAYABLE / RECEIVABLE
Lamborghini USA
05.1994 - 04.1996
- Administered financial processes including accounts payable/accounts receivable, managing an accounting office, and updating customer service files
- Pays invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment
- Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments
- Prepares and collects revenue by reminding delinquent accounts, notifying customers of insufficient payments, analyzing, and summarizing account information
- Maintains accounting ledgers by posting account transactions and reconciling statements and transactions
- Resolves account discrepancies by investigating documentation, issuing stop payments, payments, or adjustments
OFFICE MANAGER
Lamborghini Jakarta
01.1991 - 01.1992
- Liaison and ability to communicate with other entities to provide and interchange correspondence to Holding Company
- Manages various relationships, both internal and external, including but not limited to Partner and internal support departments
Education
Graduate Certificate - Banking And Lending
Banking And Lending Institutes
Jakarta, IndonesiaBachelor of Arts - Business of Administration And Economic
University of Krishna Dwipayana
Jakarta, IndonesiaSkills
- Strong leadership
- Competent
- Strong team player
- Attention to detail
- Dutiful
- Respect for compliance in all regulated environments
- Supervisory skills, including hiring, termination, scheduling, payroll, and other administrative tasks
- Data analysis
- Microsoft Excel
- Cross-functional collaboration
- Root cause analysis
- Financial reporting
- Regulatory compliance
- Problem solving
- Effective communication
- Reporting accuracy
- Oracle business intelligence
- Strong work ethic
- Profitability enhancement
- Configuration management
- Data screening
- Microsoft Access
- Analytical problem solving
- Business needs analysis
- Data integrity validation
- Analytical thinking
- Data exports
- Data formatting
- MS Excel
- Statistical analysis
Certification
Amazon Certification Corporate Office Atlanta: Relay Platform, Internal Relay Platform for Carrier, External Inbound Platform, Administrative Tools Platform, Relay for Drivers Platform, Equipment Tool Platform, Emergency Response Training, Oracle, Salesforce, CRM platforms, SAP, I-3PL.
Accomplishments
- Successfully collecting $4.3 Million in bad debt of the value of cars, parts, and accessories.
- Successfully growing selectively appointed potential dealerships and accessory merchandise franchised by increased additional gross revenue of 40% profit.
- Successfully managing a multi-million-dollar accessory franchise merchandise and sustaining annual sales and shop operations budgets.
Affiliations
- I am a well-rounded person who has done a lot of different things in my career. I have worked in many areas and have a lot of skills. I am good at a lot of things and can do many different tasks. I am a well-rounded candidate who can do a lot of different jobs.
Languages
Indonesian
Professional
Custom
- Led a team of 20 volunteers in organizing monthly food drives, effectively feeding over 500 families every quarter.
- Organize and promote fundraising events, so far contributing to a 25% increase in annual donations.
Timeline
Data Analyst - Claims Examiner/OS&D
Americold Atlanta Headquarters
02.2022 - Current
TRANSPORTATION LOGISTICS SPECIALIST
Amazon's ROC, Relay Operations Center
05.2018 - 06.2019
OWNER OPERATOR DRIVER
Panther Premium Logistics
02.2012 - 04.2018
TRANS LOGISTICS / DISPATCH SPECIALIST
AIA Logistics, LLC.
01.2011 - 01.2012
REGIONAL MANAGER / OWNER OPERATOR
The UPS Store
05.1999 - 11.2010
FRANCHISE MANAGER
Lamborghini USA
05.1996 - 03.1999
ACCOUNT PAYABLE / RECEIVABLE
Lamborghini USA
05.1994 - 04.1996
OFFICE MANAGER
Lamborghini Jakarta
01.1991 - 01.1992
Graduate Certificate - Banking And Lending
Banking And Lending Institutes
Bachelor of Arts - Business of Administration And Economic
University of Krishna Dwipayana
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