Ganesh Dindyal
New York,NY
Summary
Dynamic and results-driven professional, adept in enhancing guest experiences and operational efficiency. Excelled in problem-solving and excellent communication, significantly boosting sales and customer satisfaction. Skilled in teamwork and decision-making, effectively managing teams and budgets to surpass financial targets.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Senior Guest Service Associate
Mars
7 2015 - Current
- Trained and coached a team on 20+ store staff, resulting in a 30% improvement in customer service scores and a 20% in employee retention.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Prepared sales opportunities and presented tailored solutions to customer needs, resulting in a 30% increase in sales revenue.
- Increased efficiency by cross-training in administrative tasks, providing versatile support to team.
General Manager
Walgreens
11.2018 - 07.2021
- Analyzed inventory data to identify slow-moving products and implemented a clearance strategy, resulting in a 25% reduction in inventory levels and a 5% increase in profit margins.
- Pioneered a cross-functional team initiative that led to a 30% increase in operation efficiency within six months.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales Vendor
Macys Department Store
07.2011 - 02.2015
- Identified and developed new customer opportunities, resulting in a 15% increase in sales revenue over a six-month period
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Played a key role in the successful execution of store promotions, resulting in a 30% increase in foot traffic and a 20% increase in sales during promotional periods.
Education
High School Diploma -
Fannie Lou Hamer Freedom High School
Google Project Management -
Coursera
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Multitasking Abilities
Influencing Others
Equipment Troubleshooting
Timeline
General Manager
Walgreens
11.2018 - 07.2021
Sales Vendor
Macys Department Store
07.2011 - 02.2015
Senior Guest Service Associate
Mars
7 2015 - Current
High School Diploma -
Fannie Lou Hamer Freedom High School
Google Project Management -
Coursera