Ganesh Joshi
Key Largo
Summary
Proven leader in hospitality, adept at staff training and development, with a track record of enhancing customer satisfaction at Playa Largo Resort & Spa. Skilled in adapting to change and managing high-pressure situations, ensuring seamless event execution and food safety compliance. Demonstrates exceptional communication and team coordination, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Lead Banquet Server
Playa Largo Resort & Spa - Autograph Collection
09.2023 - Current
- Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
- Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
- Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
Line Cook
Baker's Cay
01.2023 - 08.2023
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
Server
Playa Largo Resort & Spa - Autograph Collection
01.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Floor Manager
Spice Route
10.2020 - 12.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw supply restocking, area cleaning, and product organization.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Server
Costa Cruise Lines
07.2019 - 04.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Executive In Room Dining Manager
Sahara Star Deluxe Hotel
04.2015 - 05.2019
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
Bachelor of Science - Hospitality Administration And Management
Amro Institute Of Hospitality Management
Nashik, IN04-2016
High School Diploma -
H.P.T Arts And R.Y.K Science College
Sharanpur Road, Prin.T A Kulkarni , Vidya Nagar, C02-2012
Skills
- Reliability and punctuality
- Effective time management
- Exceptional communication
- Staff training and development
- Flexible schedule availability
- Adaptability to change
- Stress tolerance
- Food safety compliance
Timeline
Lead Banquet Server
Playa Largo Resort & Spa - Autograph Collection
09.2023 - Current
Line Cook
Baker's Cay
01.2023 - 08.2023
Server
Playa Largo Resort & Spa - Autograph Collection
01.2022 - 12.2022
Floor Manager
Spice Route
10.2020 - 12.2021
Server
Costa Cruise Lines
07.2019 - 04.2020
Executive In Room Dining Manager
Sahara Star Deluxe Hotel
04.2015 - 05.2019
Bachelor of Science - Hospitality Administration And Management
Amro Institute Of Hospitality Management
High School Diploma -
H.P.T Arts And R.Y.K Science College
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