Ganesh Kumar
Doha
Summary
As the Head of IT at KEIC, I'm responsible for leading our technology team and driving the strategic direction of our IT initiatives. I'm playing a critical role in aligning technology solutions with our business objectives to enhance efficiency, productivity, and innovation across the organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Head of IT
Alkhaleej Engineering & Industrial Consultancy
11.2009 - Current
- Plan, Organize, Control and evaluate IT and electronic data operations
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- I managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Ensure security of data, network access and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Identify problem areas and implement strategic solutions on time.
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Assess vendors and develop test strategies for new hardware and software
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Manage PMWeb software like user creation and assign user role
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Manage SharePoint admin roles, site permissions, and Library permissions
- Manage Sophos end-point solution and create policies depending on user group
- Manage Sophos Firewall and create a policy for group of staffs like Engineers, Managers and normal staff, to access the Internet.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Manage the Office 356 admin portal, Azure portal, and Exchange portal
- IT support is given to KEIC staff and site staff
- KEIC HO Server and Site servers, like Data security, make sure there is regular backup, Create users and assign folder access based on project and department-wise
- Managed IT assets, including inventory tracking, procurement, and disposal, to ensure compliance with organizational policies and regulatory requirements.
- One of the stack holders during SPA B1 installation and experience in the procurement model.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- I oversaw budget management for IT department, allocating resources effectively while minimizing costs where possible.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
Senior System Engineer
Almoayyed Internaonal Group
08.2007 - 10.2009
- Responsible for the installation, configuration, and maintenance of hardware and software systems, ensuring optimal performance and reliability
- Provided technical support to end-users, resolving hardware and software issues in a timely and efficient manner to minimize downtime and disruption
- Implemented and enforced IT security policies and procedures to protect company data and systems from unauthorized access and cyber threats
- Managed IT assets, including inventory tracking, procurement, and disposal, to ensure compliance with organizational policies and regulatory requirements
- Assisted in the development and implementation of IT projects, such as system upgrades, network expansions, and software deployments
- Conducted regular backups and disaster recovery tests to safeguard critical data and ensure business reliability
- Collaborated with other departments to identify technology needs and requirements and provide recommendations for IT solutions and improvements.
- Analyzed security logs to determine and alleviate network threats.
- Assisted employees with resolving network problems at remote locations.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Evaluated vendor proposals for hardware acquisitions based on technical specifications, cost-effectiveness, and long-term value propositions.
- Implemented security measures and software to maintain network integrity.
IT Engineer
Bureau Veritas
09.2006 - 07.2007
- Administrave Tools MS SharePoint Office 365 Admin
- MS SharePoint SAP B1
- PMWeb Administraon
- Used IDB (Intermediate Database) to validate and export data from RBMI Database, collected data into MS Excel import spreadsheet template, imported data into IDB, and validated data prior to handling over the same to analyst
System Administrator
Kun Auto Company Pvt. Ltd.
02.2000 - 06.2006
- Install and configure software and hardware.
- Managed network servers and technology tools.
- Monitored performance and maintained systems according to requirements.
- Troubleshoot issues and outages of IT items.
- Time to time, upgrade systems with new releases and models.
- Developed expertise to train staff on new technologies.
- Built an internal wiki with technical documentation, manuals, and IT policies with management approval.
- Participated in an on-call rotation for after-hours support.
Network Engineer
Soware Soluon Integrated
01.1998 - 01.2000
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Troubleshoot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Assisted with the implementation and support of network monitoring tools.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
Education
MCA -
Bharathidasan University, Tamil Nadu
01.1999
POST GRADUATE DIPLOMA IN COMPUTER APPLICATION -
Bharathidasan University, Tamil Nadu
01.1995
BACHELOR OF COMMERCE -
Bharathidasan University, Tamil Nadu
01.1993
Skills
- Windows Server 2016/2022
- Google Workspace admin
- SUSE Linux Server
- SQL Server 2019
- Sophos XG Firewall
- Aruba Switches & Access Points
- Administrative Tools MS SharePoint Office 365 Admin
- MS SharePoint SAP B1
- PMWeb Administration
- IT problem-solving
- IT Budgeting
- Technical Support Management
- IT Infrastructure Management
Languages
English
Certification
- Certified MCSE, Microsoft
Timeline
Head of IT
Alkhaleej Engineering & Industrial Consultancy
11.2009 - Current
Senior System Engineer
Almoayyed Internaonal Group
08.2007 - 10.2009
IT Engineer
Bureau Veritas
09.2006 - 07.2007
System Administrator
Kun Auto Company Pvt. Ltd.
02.2000 - 06.2006
Network Engineer
Soware Soluon Integrated
01.1998 - 01.2000
MCA -
Bharathidasan University, Tamil Nadu
POST GRADUATE DIPLOMA IN COMPUTER APPLICATION -
Bharathidasan University, Tamil Nadu
BACHELOR OF COMMERCE -
Bharathidasan University, Tamil Nadu
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