Ganesh Manaram
South Richmond Hill,NY
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airport Security Officer
Global Elite Group
09.2023 - Current
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
LEAD JANITOR/CLEANER
ABM Industries
01.2020 - 07.2023
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Notify managers concerning the need for major repairs or additions to building operating systems
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
- Plans, assigns, monitors, reviews and supervises the work of custodians assigned to the site
- Instructs, advises and demonstrates work methods, practices and procedures for completing job assignments and to assist in the training of site custodians
- Maintains appropriate records and prepares reports as required
- Ensures adequate supplies are available for use
SUPERVISOR
Giftland
02.2017 - 08.2019
- Direct and supervise employees engaged in sales, inventory- taking, and on floor assisting customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Review inventory and sales records to prepare reports for management and budget departments
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
CUSTOMER SERVICE REPRESENTATIVE
Qualfon
09.2015 - 07.2018
- Confer with customers by telephone to provide information about products and services, cancel accounts, and obtain details of complaints
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Education
High School Diploma -
HOPE SECONDARY
Hope, East Coast Demerara05.2015
Skills
- Excellent communication
- Personable
- Fast Learner
- Patient
- Punctual
- Passenger Screening
- Patience and Empathy
- Threat detection
- Incident Reporting
Certification
- Computer Technician - Troubleshooting and Repairs
- Networking - Installation and Maintenance
- Computer Repairs and PC Networking
- New York State Driver’s License
- New York State Security Guard License
Timeline
Airport Security Officer
Global Elite Group
09.2023 - Current
LEAD JANITOR/CLEANER
ABM Industries
01.2020 - 07.2023
SUPERVISOR
Giftland
02.2017 - 08.2019
CUSTOMER SERVICE REPRESENTATIVE
Qualfon
09.2015 - 07.2018
- Computer Technician - Troubleshooting and Repairs
- Networking - Installation and Maintenance
- Computer Repairs and PC Networking
- New York State Driver’s License
- New York State Security Guard License
High School Diploma -
HOPE SECONDARY
Similar Profiles
Carlos MayaCarlos Maya
Operations Manager at Global Elite GroupOperations Manager at Global Elite Group
DANA IANNUCCIDANA IANNUCCI
Human Resources Coordinator at Global Elite GroupHuman Resources Coordinator at Global Elite Group
CYNTHIA FERGUSONCYNTHIA FERGUSON
Aviation Security Supervisor at Global Elite GroupAviation Security Supervisor at Global Elite Group