Ganesh Waiba

Responsible for any and all data center tickets.
 As data center technician and has worked on RF cabling installations terminated and tested, Cat 5, Cat6 installations
terminated
 This could be racking and stacking servers, moving servers to locations or for decommission purposes.
 Verifying the old and new ports for the move.
 Experience in copper cables,
 Work other data center tickets as they came in.
 Equipment rack and stack, equipment turn up and testing
 Install and configure network infrastructure components
 Install and configure network infrastructure components accurately to ensure optimal network performance
 Fixing technical issues with Firefox, Microsoft Outlook Exchange, Word, Excel, and setup network printers on laptops
or desktops
 Manage and monitor server performance efficiently to identify and resolve issues promptly
 Provide technical assistance to end-users effectively and accurately resolve their problems
 Diagnose and resolve network, software, and hardware problems accurately to minimize downtime.
 Implement security policies effectively to protect systems from vulnerabilities and threats
 Create and maintain technical documentation accurately to provide clear instructions and guidelines
 Assist installers in completing all the tasks and responsibilities of their position
 Assist in IT projects effectively and contribute to their successful completion

■ Operation Engineer
 Provided technical support for both applications and servers alike
 Configured, installed, and maintained network equipment (CPU, RAM, hard drive)
 Fostered a collaborative and knowledge-sharing team environment by actively sharing new discoveries and
techniques to effectively resolve the issue
 Experienced in ordering, receiving, and shipping parts and components as per business needs
 Received an average of 25-30 inbound calls per day from a Law Firm employee with technical issues
 Achieved more than 90% high first-call resolution every month and 93% customer satisfaction rate.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Maintained office PCs, networks and mobile devices.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Responsible for any and all data center tickets.
   As data center technician and has worked on RF cabling installations terminated and tested, Cat 5, Cat6 installations
  terminated
   This could be racking and stacking servers, moving servers to locations or for decommission purposes.
   Verifying the old and new ports for the move.
   Experience in copper cables,
   Work other data center tickets as they came in.
   Equipment rack and stack, equipment turn up and testing
   Install and configure network infrastructure components
   Install and configure network infrastructure components accurately to ensure optimal network performance
   Fixing technical issues with Firefox, Microsoft Outlook Exchange, Word, Excel, and setup network printers on laptops
  or desktops
   Manage and monitor server performance efficiently to identify and resolve issues promptly
   Provide technical assistance to end-users effectively and accurately resolve their problems
   Diagnose and resolve network, software, and hardware problems accurately to minimize downtime.
   Implement security policies effectively to protect systems from vulnerabilities and threats
   Create and maintain technical documentation accurately to provide clear instructions and guidelines
   Assist installers in completing all the tasks and responsibilities of their position
   Assist in IT projects effectively and contribute to their successful completion
  ■ Operation Engineer
   Provided technical support for both applications and servers alike
   Configured, installed, and maintained network equipment (CPU, RAM, hard drive)
   Fostered a collaborative and knowledge-sharing team environment by actively sharing new discoveries and
  techniques to effectively resolve the issue
   Experienced in ordering, receiving, and shipping parts and components as per business needs
   Received an average of 25-30 inbound calls per day from a Law Firm employee with technical issues
   Achieved more than 90% high first-call resolution every month and 93% customer satisfaction rate.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Devised and implemented processes and procedures to streamline operations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.