Ganesh Kanna Jegannathan
Little Elm,TX
Summary
Self-directed management IT professional with several years of experience as a positive, consultative and innovative leader in Healthcare, State Government, Retail, Data Analytics and Information Technology domain. Process oriented person with expertise in internal and external client-facing activities, cross functional lead, and distributed workforce. Heightened business acumen and diplomacy with technical communication skillset, regulatory compliance of large Releases, Dev-Ops, Deployments etc. Profound technical and computer programming skills with focus on creating and directing continuous integration and deployment activities. Cultural sensitivity extended by long-term engagement within multinational environment. Graduated from Masters in International Business program (Dean’s Merit List) Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards. Analytical problem-solver with excellent judgment and a detail-oriented nature. Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Release Manager/Systems Analyst/Azure DevOps
Beacon Hill Staffing
10.2019 - Current
- Partner with all Health Plan IT departments to understand the current processes and tools involved in Release Management
- Establish common Release Management processes and procedures such as defining roles and responsibilities, laying out a communication plan, and developing standardized release templates
- Obtain commitment from all Health Plan IT departments to adhere to standardized Release Management practices
- Involved in Release Management and Build Automation with VSTS Developed automation scripts using PowerShell, supporting multiple hosts and VMs for Azure cloud deployments
- Rollout Release Management processes and procedures to all Health Plan IT departments
- Facilitate cross-departmental collaboration focused on system dependencies
- Monitor and report all Health Plan IT departments’ release activities
- Participated in design and implementation of Puppet-based configuration Management system for all new Linux based servers hosted on the Azure cloud platform
- Chair IT Payer Change control Board meeting to communicate all changes across teams
- Identify gaps and recommend process improvements for the Shared Services Team
- Participate in quality assurance activities in collaboration with Centralized Quality Governance team
- Prepare plans for and coordinate the execution of all deployment procedures and associated activities for releases, patches, and pre-and post-deployment support for prod and pre-prod environments
- Provide process/framework design, management and support for source code management, change and release request compilation, change management process improvement plans
- Coordinating with multiple development and test teams to process changes through Azure DevOps, Gemini and Cherwell
- Conduct bi-weekly release retrospective meetings with Business and Solution Delivery management
- Collaborate with Release engineers to determine root causes of build failures that result in build issues and resolves deployment failures
- Actively work on Azure DevOps to develop projects for Business Team
- Support Business Team production issues to ensure smooth transition of work.
- Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
- Mentored junior team members in release management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Coordinated scheduled releases and updates.
- Created presentations and infographic for platform release enhancement communications.
- Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
- Collaborated with project developers, quality assurance team members and business analysts.
- Planned and orchestrated end-to-end processes
- Chaired daily project meetings using Agile methodologies and Scrum formats.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Coordinated testing efforts across various departments to validate release readiness, ensuring high-quality products before deployment.
- Organized training sessions for team members on new features and functionalities released, increasing their expertise and confidence in handling customer queries or issues related to the launch.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Streamlined release processes by implementing automated tools and standardizing procedures, reducing delays and errors.
- Implemented a continuous integration environment, expediting the build and test process while maintaining quality control standards.
- Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
- Negotiated resource allocations among competing projects to optimize overall efficiency without compromising individual deliverables'' quality or timing requirements.
- Championed best practices in software development lifecycle management within the organization by sharing knowledge gained through industry research or personal experience working on similar projects elsewhere.
- Evaluated potential third-party tools or services to enhance release management capabilities, recommending solutions that aligned with budgetary and technical requirements.
- Collaborated with cross-functional teams to ensure successful product launches, incorporating valuable feedback from stakeholders.
- Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
- Established performance metrics for measuring release success objectively, driving data-driven decision making during future planning phases.
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Trained personnel on use of IT tools and applications.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion.
- Created and implemented contingency plans to address potential risks.
- Wrote, updated and maintained project documentation.
- Communicated project updates to stakeholders at all levels.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Release Manager
UST-Global
01.2019 - 10.2019
- Championed continuous evaluation, improvement learning opportunities within DevOps programs plans to coordinate the execution of all deployment procedures and associated activities for releases, patches, and pre-and post-deployment support for prod and pre-prod environments
- Coached clients through DevOps value stream mapping exercises to map the current state of DevOps practices and develop roadmaps for future state transformation
- Coordinating with multiple development and test teams to process changes through Confluence, Jira and ServiceNow
- Conduct monthly release retrospective meetings with Business and Solution Delivery management
- Collaborated with clients to formalize release management processes that focus on quality, auditability, and security
- Expanded DevOps practices from one team to the enterprise by establishing an initial proof-of-concept pilot program
- Assessed and compared candidate tool chains for DevOps implementation.
- Mentored junior team members in release management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
- Streamlined release processes by implementing automated tools and standardizing procedures, reducing delays and errors.
- Championed best practices in software development lifecycle management within the organization by sharing knowledge gained through industry research or personal experience working on similar projects elsewhere.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Evaluated potential third-party tools or services to enhance release management capabilities, recommending solutions that aligned with budgetary and technical requirements.
- Ensured full regulatory compliance by diligently adhering to established guidelines governing the collection storage transmission security processing disposal retention integrity availability accuracy confidentiality access use modification of data information systems applications infrastructure facilities personnel.
- Established performance metrics for measuring release success objectively, driving data-driven decision making during future planning phases.
- Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
- Negotiated resource allocations among competing projects to optimize overall efficiency without compromising individual deliverables'' quality or timing requirements.
Deployment Manager
HHS Tech Group
09.2017 - 01.2019
- Plan, strategize, and manage the deployment of complex end-to-end software application implementations into operating and production environments for clients within the Health & Human Services industry
- Lead cross-functional initiatives to develop and implement deployment and maintenance plans for software applications
- Prepare plans for and coordinate the execution of all deployment procedures and associated activities for releases, patches, and pre-and post-deployment support for the production environment
- Review project timelines and test schedules from a deployment perspective and advise on required amendments
- Monitor deployment releases to ensure adherence with established processes for change management and oversee change management status reports
- Lead the creation and maintenance of installation and deployment scripts and documentation
- Oversee the implementation of continuous integration
- Complete branching in SVN post code freeze and set up new branches for the development of code
- Set up build jobs and deployment jobs in Jenkins for the new code branch
- Lead the release of code into User Accepted Testing (UAT) and functional environments
- Ensure maintenance of virtual machines environment and coordinate communications with IT cross-functional team members to stay informed about daily status of testing environments, builds, and releases
- Assign release-related tasks to team members including Database Administration, AIX Engineer, Release Engineer, and Testers
- Assess and prepare reports for integration and testing in order to control the deployed objects
- Monitor functionality and actual operation of software applications upon release into final end-user environments and strategize the resolution of issues
- Collaborate with engineers to determine root causes of errors and build failures that result in code merge issues and resolves deployment failures
- Ensure sufficient access to servers for IT partners to enable applications to run and function within end-user environments, granting access to new developers and infrastructure team members and restarting servers as required
- Coordinate and track progress of deployment initiatives
- Provide guidance to junior deployment engineers
- Implemented new Application and Integration builds using Java1.6,1.7 and 1.8
- Created new server profiles and administered all necessary config changes
- Worked with CMIS to correspond with apps and make necessary certificate changes desired for new AWS transition
- Created detailed playbook and release notes that adhere to client needs.
Deployment Engineer
EngagePoint
05.2015 - 09.2017
- Execute deployments and all associated activities for releases, patches, pre and post deployment support for the Production, Stage, Quality Assurance, Integration testing and Development environment
- Provided 24X7 support during pre-deployment and post deployment activities to facilitate code delivery
- Manage Subversion and create new branches as per project team needs
- Automate deploys using Jenkins for QA environments
- Prepare Release Notes for change control board review purposes
- Assign Roles in Jenkins and Subversion server to limit access to the users
- Query data from database and Create reports on day to day basis for stakeholder analysis
- Resolve issues that affect business processes through Jira on priority basis
- Work closely with development, management and test groups to develop and improve System Release processes and requirements
- Worked during off-hours and weekends to fulfill the customer SLA commitments
- Administer Jira server, create projects and dashboards as needed
- Installed Artifactory to help in maven builds and associate it with local dev environments for seamless builds and deploys using GUI interface
- Build WebSphere Clusters
- Servers, Applications and ensure they are in working status
- Provide 24X7 support for QA environment
- Integrate Artifactory with Maven, Jenkins and deploy server
- Install new certificate updates for Server, Applications and data power based on requirements
- Assist in deployment planning activities for Staging and Production environments
- Support deployments in Staging and Production environments on requirement basis
- Maintain user creation and user setup in LDAP server
- Administer SVN server and help in user access, merge conflict and branching strategies
- Review Deployment Instructions and Release Notes to ensure it meets the required standards of customer needs
- Ensure ITIL best practices are followed during the code delivery and code review to meet industry standards during artifact delivery
- Gathering all the stakeholder approvals before a release and addressing stakeholder conflicts by assisting Project Manager in Release to Production Pipeline
- Approaching Change Control Board (CCB) for approval to push Change Requests to Production with all the necessary documentation
- Provide process/framework design, management and support for source code version control, change and release request compilation, change management process improvement plans, coordinating with multiple development and test teams to process and track changes in the Deployment Management library, and production release management.
Information Technology Consultant-Release Coordinator/Build and Release Engineer
Sysmind LLC
10.2012 - 05.2013
- Performed Release Planning, Coordinating, Configuration & Change Management, deployments and assisted in process implementation & DEV ops activities
- Create and implement process, training for multiple support and technical teams, assisting the execution of the ITIL methodologies
- Obtain daily status from engineers, technicians and approval managers on assigned change requests and report to managers using Agile/Scrum methodology
- Work closely with IS technicians and engineers to ensure that changes were completed in the required outage and approvals' time frame
- Work closely to discuss the dependencies of the change request with the appropriate groups to ensure the genuine quality of the change
- Audit and metrics of Change/Release Management activities planned, including planning baseline audits prior to releases to ensure that the integrity of all Change Items is maintained
- Hands on experience in the following continuous integration tools such as uDeploy and Jenkins
- Extensively used JIRA for tracking and ticketing purposes throughout this project to interact with project teams and internal team as well
- Documented the Software Configuration Management processes and design documents for all departments
- Troubleshooting and status reports on all proprietary PTR (Problem Tracking Records) assigned to SCM group to Mid-level and Executive-level Management and Program Managers
- Work closely with development, management and test groups to develop and improve System Release processes and requirements
- Work closely with SRM, Project Managers, and Test group managers on proper build content to ensure that customer's severity one issues were assigned and were contained in correct builds
- Coordinate with different project teams and understand the demands from client and schedule builds and deployments accordingly
- Strong knowledge in SDLC and hands on experience in build and deployment process in all environments
- Develop a detailed presentation outlining the advantages of software configuration management and structured deployment methodology for the benefit of stakeholders
- Resolve roadblocks that affect the implementation of new initiatives in automation of current deployment process and assist in restructuring of current process in testing environments
- Single point of contact for content system enterprise edition in continuous integration testing and quality assurance testing activities
- Schedule frequent triage meetings with stakeholders and project teams to ensure smooth delivery
- Strong knowledge in tracking, Change Management and ticketing tools such as JIRA, Service Now and Totality view
- Created playbooks for deployments and refresh activities in Continuous Integration and Quality Assurance environment
- Acted as admin for Content Management Systems provided access to all publishers and assisted in troubleshooting activities in low-level environments
- Served as a liaison between onshore and offshore team in daily handover activities
- Set up multiple batch jobs in Quality Assurance environment based on content product teams requests.
Education
Master of International Business (MIB) - International Business
Hult International Business School
Cambridge, MA08.2012
Bachelor’s in Engineering (B.E) Electrical and Electronics -
ANNA UNIVERSITY
05.2010
Skills
- Azure DevOps
- Azure
- Linux/Unix
- Jenkins Pipelines
- Maven
- Ant
- MS Office Suite
- JIRA
- Cherwell
- Gemini
- SharePoint
- GIT
- Subversion
- BitBucket
- Udeploy
- Jenkins
- Service Now
- Fatwire
- Totality View
- Veracode
- WebSphere
- WebSphereESB
- IIB
- WebLogic
- Clearquest
- VMware
- C
- C
- Java
- AWS
- Hudson
- RedHat
- Jboss
- Jbossfuse
- Messaging Broker WebSphere&IIB
- Developing relationships
- Deployment Strategies
- Leading teams
- Release planning
Certification
- AZ-400 Designing and Implementing Microsoft DevOps Solutions
- Certified SAFe 4 Scrum Master
- Certified SAFe 4 Product Owner/Product Manager
- Certified SAFe 4 DevOps Practitioner
Platforms
- Retail
- Data Analytics
- Technology
- Healthcare
Products
- Curam
- Connecture
- Notify
- Content
- Audit
- Financials
Timeline
Release Manager/Systems Analyst/Azure DevOps
Beacon Hill Staffing
10.2019 - Current
Release Manager
UST-Global
01.2019 - 10.2019
Deployment Manager
HHS Tech Group
09.2017 - 01.2019
Deployment Engineer
EngagePoint
05.2015 - 09.2017
Information Technology Consultant-Release Coordinator/Build and Release Engineer
Sysmind LLC
10.2012 - 05.2013
Master of International Business (MIB) - International Business
Hult International Business School
Bachelor’s in Engineering (B.E) Electrical and Electronics -
ANNA UNIVERSITY
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