Ganessha Washington
Orangeburg,SC
Summary
Dedicated hard worker professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Overhire
Husqvarna Outdoor Products
Orangeburg, SC
02.2018 - 02.2024
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
GXO Logistic
Customer Service Represenative
Orangeburg, SC
06.2018 - 10.2023
- Respond to customer requests for products,services,and company information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Virtual Customer Service Agent
Alorica
Orangeburg, SC
06.2016 - 01.2018
- Resolved associate,tool, and service delivery issues revealed by statistical reports
- Analyzed customer feedback to improve service delivery and performance standards.
- Performed quality assurance checks on incoming customer inquiries.
- Resolved customer complaints in a professional manner.
Convergy
Work From Home Agent
Orangeburg, South Carolina
03.2014 - 06.2016
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Sunshine Recycling
Orangeburg, SC
03.2010 - 02.2014
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SC05-2008
Skills
- Customer Relations
- Leadership
- Tact and Sensitivity
- Retail Sales Customer Service
- Verbal Communication
- Friendly, Positive Attitude
- Quality Assurance
- Teamwork and Collaboration
Timeline
GXO Logistic
Customer Service Represenative
06.2018 - 10.2023
Overhire
Husqvarna Outdoor Products
02.2018 - 02.2024
Virtual Customer Service Agent
Alorica
06.2016 - 01.2018
Convergy
Work From Home Agent
03.2014 - 06.2016
Customer Service Representative
Sunshine Recycling
03.2010 - 02.2014
High School Diploma -
Orangeburg Wilkinson High School
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