Ganey Tuala Jr.
Long Beach,CA
Summary
Enthusiastic professional with over 7+ years of experience in the Customer Service field. Looking for the right opportunity to leverage my skills of problem solving, conflict resolution, and persuasive ability in handling multiple facets of customer relations. My ambition is to facilitate growth with a team, utilizing my diverse skillset to deliver peak customer service experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
01.2023 - Current
- Involved in multiple roles from Busser to Serving.
- Handled high-stress situations managing large parties or unexpected events during busy shifts.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Lot Porter
West Coast Toyota of Long Beach
10.2023 - 08.2024
- Ensured timely delivery of vehicles to customers by coordinating with the service department for preparations.
- Maintained safety standards within the lot, conducting regular inspections and reporting any damages promptly.
- Expedited vehicle turnaround times by coordinating with service technicians for required repairs and maintenance tasks.
- Effectively collaborated with other departments including sales, finance, parts, service, etc to streamline overall dealership operations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
House Supervisor
Hampton Inn By Hilton
05.2022 - 02.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with Front Desk to complete customer needs.
- Trained new personnel to maximize quality of service and performance.
- Ensured timely completion of tasks, increasing positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other hotel documentation.
Delivery Driver
JF Hillebrand
03.2021 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Upheld high standards of professionalism during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
No Degree - Computer Technology
Long Beach City College
Long Beach06.2017
High School Diploma -
Sierra Vista
Whittier, CA06.2015
Skills
Problem Solving
Critical Thinking
Clear Communication
Customer Service
Team Player
Conflict Resolution
Attention to Detail
Process Improvement
Intermediate Computer Skills
Adaptability
Certification
- ServSafe
- Food Handlers Permit
- Alcoholic Beverage Control Certificate
- Forklift/Reachlift Certified
Timeline
Sales Lot Porter
West Coast Toyota of Long Beach
10.2023 - 08.2024
Server
Outback Steakhouse
01.2023 - Current
House Supervisor
Hampton Inn By Hilton
05.2022 - 02.2023
Delivery Driver
JF Hillebrand
03.2021 - 01.2022
No Degree - Computer Technology
Long Beach City College
High School Diploma -
Sierra Vista
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