Ganis Heiser
Montpelier,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager
Old Dominion Mechanical
Richmond, VA
06.2021 - 06.2023
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Manage 26-28 field personal along with 5 office personal on a daily basses to assets with daily calls and scheduling of maintenance agreements.
- Monitored bill using WIP reports.
- Tracked quoted work thru spreadsheets to maintain proper %.
- Worked with teams on daily call's to include QA's, troubleshooting ans repairs of HVAC equipment.
Field Supervisor/Service Manager
Daikin Applied
Richmond, VA
06.2011 - 04.2021
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of projects and quotes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Area's covered included Charlottesville, VA, Fredericksburg, VA, Roanoke, VA and all of Richmond.
- Employed 17 field personal and 3 office support along with working daily with sales team.
- Identified and ordered parts for larger ton equipment for rebuilds and caps.
Service Manager
Tate Engineering
Richmond, VA
01.2011 - 04.2012
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Managed 10 field service tech and 3 office personal.
- Managed startup and service of Clever Brook boilers and Sulair air compressor systems.
- Reported monthly finances to District service manager.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through key metrics analysis.
Service Technician/Area Service Manager
Trane Ingersoll Rand
Richmond, VA
01.2000 - 04.2011
- Scheduled and performed maintenance on commerical and industrial HVAC equipment to include Water cooled chillers, air cooled chillers, VAV boxes, RTU's and pump.( 2000-2003
- Team Lead (2003-2008)
- Managed 22 field personal and 3 office personal., to include Charlottesville, Fredericksburg, and South Richmond.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Worked with service department managers to enforce compliance with manufacturer warranty and policy procedures.
- Reviewed and monitored monthly operating statements for each location to prepare monthly variance and operating summaries.
- Held weekly meeting to cover work load and scheduling.
- Verified parts orders for accuracies for larger jobs/quotes.
- Area Service Manager (2008-2011)
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked daily with team leads on schedules, work loads and demand.
- Reported monthly reports to District Manager.
Service Technician
Colonial Webb Contractors
Richmond, VA
02.1995 - 01.2000
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Maintained certifications and completed training on systems and components.
- Logged services performed in service ticket system.
- Developed preventive maintenance procedures and schedules.
- Worked with several team to cover commercial HVAC equipment.
Apprentice Mechanic/Service Technician
Everyready
Richmond, VA
- Worked with a team of 10-12 service technicians.
- Trained on heatpumps, AC, gas and oil systems service and installation.
- Once in a truck managed day to day service and maintenance calls along with being on call.
Education
High School Diploma -
L.C Byrd
Chesterfield, VA06.2002
HVAC 1-7 - HVAC Installation And Repair
Richmond Tech
Richmond, VA04.1999
Skills
- Maintenance and Repair
- Reliable and Responsible
- Deadline Driven
- Regulations Compliance
- Mechanical Diagnostics
- Trustworthy and Honest
- Project Management
- Technical Support
- Technical Troubleshooting
- Coaching and Mentoring
- Team Collaboration and Leadership
Certification
- NCCER certified - 1996-2003 and recertified 2021-present.
- EPA certified ( Universal) #000273028
Timeline
Operations Manager
Old Dominion Mechanical
06.2021 - 06.2023
Field Supervisor/Service Manager
Daikin Applied
06.2011 - 04.2021
Service Manager
Tate Engineering
01.2011 - 04.2012
Service Technician/Area Service Manager
Trane Ingersoll Rand
01.2000 - 04.2011
Service Technician
Colonial Webb Contractors
02.1995 - 01.2000
Apprentice Mechanic/Service Technician
Everyready
High School Diploma -
L.C Byrd
HVAC 1-7 - HVAC Installation And Repair
Richmond Tech
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