Ganiyat Akinade
Rosharon,Texas
Summary
Insightful Information Technology Manager with 5 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
4
4
years of professional experience
Work History
ServiceNow Business Administrator
Three Bridge Solution
05.2023 - Current
- Implemented data-driven decision-making processes, enabling the company to make informed strategic choices.
- Partnered with stakeholders to define project requirements, ensuring alignment with business objectives and priorities.
- Enhanced communication between departments through the implementation of collaborative tools, fostering a cohesive work environment.
- Managed critical projects from inception to completion, consistently delivering results on time and within budget constraints.
- Standardized reporting procedures across departments, improving data accuracy and consistency for more reliable decision-making insights.
- Facilitated workshops for stakeholder engagement, ensuring a clear understanding of project goals among all involved parties.
- Collaborated with IT teams to develop and implement new technology solutions that supported business growth objectives.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Communicated regularly with customers concerning data exchange and technology integration.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Business Analyst
Lancer Insurance Company
03.2021 - 04.2023
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst
Giant & Co
10.2019 - 03.2021
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Streamlined data management for increased efficiency by designing and implementing new database systems.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Increased system reliability, optimizing performance through regular maintenance and updates.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
- Maintained up-to-date knowledge of industry trends by attending conferences and participating in continuing education opportunities regularly.
- Trained business personnel in use of systems.
- Collected, defined and analyzed business requirements.
Education
Bachelor of Science - Business Administration
Franklin University
Columbus, OH05.2026
Associate of Applied Science - Business Administration And Management
Eastern Gateway Community College
Steubenville, OH05.2022
Skills
- Database Management
- Effective Communication
- Operations Management
- Project Collaboration
- Agile Development Methodologies
- Microsoft Visio
- Project Management
- Team Development
- PowerPoint
- Time Management
Timeline
ServiceNow Business Administrator
Three Bridge Solution
05.2023 - Current
Business Analyst
Lancer Insurance Company
03.2021 - 04.2023
Business Analyst
Giant & Co
10.2019 - 03.2021
Bachelor of Science - Business Administration
Franklin University
Associate of Applied Science - Business Administration And Management
Eastern Gateway Community College
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