Ganiyat Lawal
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
6
6
years of professional experience
Work History
Business Development Representative
VSA Prospecting
04.2023 - Current
- .Create leads
- Disposition calls
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Used SalesForce to handle current portfolio and prospective leads.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Virtual Customer/Claims Representative
Cigna
01.2023 - 09.2023
- Answered live online chats to give quick answers and solve problems faster
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
- Documented and updated customer interactions and facilitate follow-up
- Educated customers about billing, payment processing and support policies and procedures
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed customer service processes to improve customer satisfaction.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Financial Advisor
Intuit
05.2021 - 12.2022
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Facilitated new client onboarding process and investment account setup.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Monitored and updated financial plans to comply with client goals.
- Advised clients on investments, retirement and estate planning.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Proved successful working within tight deadlines and a fast-paced environment
Customer Service Representative
Kohl's
06.2018 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
Customer/Inside Sales Service Representative
ROI Solutions, Inc
06.2017 - 04.2018
- Assisted customers in person
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Provided excellent technical support
- Resolved payment and order disputes
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management, and order calls.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Education
MSC Urban Planning -
Bell State University
BSC Public Administration -
Babcock University
Skills
- Technical Support
- Sales
- Computer Operation
- Help Desk
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Call Dispatching
- Building Customer Trust and Loyalty Strong Telephone Etiquette
- Claims
- QuickBooks
- Accounting
- BDR
- Customer Service and Assistance
- Insurance
- Microsoft Office suite
- Google suite
- Adobe
- Sales force
- Sass
- Zendesk
- Cisco Finesse
- Dentacom
- Oneview
- Webster
- Interaction documentation
- Strategic sales knowledge
- Data Input
- CRM
- Efficient Data Entry
- Transcribing Documents
- Data Auditing
- Verifying Data Accuracy
- Account Reconciliation Processes
- Business Relationship Management
- Lead Prospecting
- Sales Proposal Creation
- B2C Experience
- Relationship Building
- Continuous Professional Improvement
- Account Reconciliation
Timeline
Business Development Representative
VSA Prospecting
04.2023 - Current
Virtual Customer/Claims Representative
Cigna
01.2023 - 09.2023
Financial Advisor
Intuit
05.2021 - 12.2022
Customer Service Representative
Kohl's
06.2018 - 01.2021
Customer/Inside Sales Service Representative
ROI Solutions, Inc
06.2017 - 04.2018
MSC Urban Planning -
Bell State University
BSC Public Administration -
Babcock University
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