Ganna Bulgakova

• Kept server areas clean and stocked to increase efficiency while working tables.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Used cash registers and credit card machines to cash out customers.

Table setting

Guests service, menu presentation

Compliance with service standarts and restaurant rules

Creating a cosy and relaxed atmosphere

Serving food and drinks, receiving payments

Safety precautions for guests with allergies

Resolving disputes within my competence

Interfaced with customers to assess food needs, recommended dishes and up sold beverages, appetizers and desserts,answered questions about menu items and recipe ingredients.

Taking care of guests with allergies.

Accurately communicated guests` orders to kitchen staff and entered orders to POS system.

Prepared tables for meals by setting up silverware, glassware and by removing used items from tables and counters.

Taking orders and followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.

Communication and providing guests with information about our promotions and innovations.

Providing services and after service maintaining of the station according to USPH rules.

Being on charge of all food and service issues at the workplace and monitoring and coordinating the junior staff performance.

Serving passengers to the highest standarts set by the cruise line.