Gannan Eck
San Clemente,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Oc Tavern Grill And Sports Bar
San Clemente , CA
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed inventory and ordering for beer, wine, and liquor
- Assisted in all restaurant positions when necessary. Including bussing, serving, and bartending
Manager
Oc Tavern Grill And Sports Bar
San Clemente , CA
07.2018 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Oc Tavern Grill And Sports Bar
San Clemente , CA
06.2017 - 07.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Supervisor
Starbucks
San Clemente , CA
07.2014 - 06.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Barista
Starbucks
San Clemente , CA
07.2011 - 07.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Associate In Arts - Liberal Studies
Saddleback College
Mission Viejo, CA07.2020
Skills
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Business Leadership
- Policy Development and Enforcement
Timeline
General Manager
Oc Tavern Grill And Sports Bar
04.2021 - Current
Manager
Oc Tavern Grill And Sports Bar
07.2018 - 04.2021
Server
Oc Tavern Grill And Sports Bar
06.2017 - 07.2018
Shift Supervisor
Starbucks
07.2014 - 06.2017
Barista
Starbucks
07.2011 - 07.2014
Associate In Arts - Liberal Studies
Saddleback College
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