Summary
Overview
Work History
Education
Skills
Timeline
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Gannon Belcher

Gannon Belcher

Redfield,AR

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

2
2
years of professional experience

Work History

Gig Brand Ambassador

Omni Interactions
01.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Each week had an average of 5-10 promoters based off of survey metrics.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Tier 2 Customer Service Representative

Intuit
10.2023 - Current
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs. Would sometimes be working 5 chats with agents as the agents assisted customers.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
  • Reduced resolution time for customer issues by introducing effective problem-solving techniques.

Customer Service Representative

Signet Jewelers Inc.
02.2023 - 08.2023
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in the brand.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Managed a high volume of calls daily (average of 70 calls), maintaining composure under pressure while providing exceptional service.

Brand Representative

Shinesty
10.2022 - 02.2023
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
  • Provided excellent customer service, resulting in positive feedback and repeat business, closing at least 75 tickets a day.
  • Increased brand awareness by conducting product demonstrations and engaging with customers.

Education

Bachelor of Arts - Mass Communications And Public Relations

University of Arkansas, Fayetteville
Fayetteville, AR
05.2003

Skills

  • Customer Service
  • Customer Relationship Building
  • Time management mastery
  • Customer Engagement
  • Effective communicator
  • Data-driven decision-making
  • Branding
  • Conflict resolution techniques
  • Goal-oriented mindset
  • Attention to Detail
  • Professionalism
  • Multitasking

Timeline

Gig Brand Ambassador

Omni Interactions
01.2024 - Current

Tier 2 Customer Service Representative

Intuit
10.2023 - Current

Customer Service Representative

Signet Jewelers Inc.
02.2023 - 08.2023

Brand Representative

Shinesty
10.2022 - 02.2023

Bachelor of Arts - Mass Communications And Public Relations

University of Arkansas, Fayetteville

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Gannon Belcher