Gannon D'Amato
Harrisonburg,VA
Summary
Detail-oriented Physics major skilled in data analysis, problem-solving, and technical troubleshooting. Proven ability to enhance team performance.
Overview
6
6
years of professional experience
Work History
Mathematics Researcher
JMU
Harrisonburg, Virginia
01.2026 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve project goals and resolve product-related issues.
- Conducted survey analysis to provide insights for project evaluation.
Order Fulfillment
The Home Depot Inc
Harrisonburg, Virginia
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly, ensuring timely resolutions.
- Assisted customers with requests and inquiries, enhancing overall satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Executed daily operational tasks with accuracy to support seamless order fulfillment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
Sales Supervisor
Valley Ridge Restoration
Herndon, VA
08.2020 - 01.2022
- Supervised daily sales operations and team performance at Valley Ridge Restoration.
- Trained new sales staff on product knowledge and customer engagement techniques.
- Increased profits by establishing ambitious sales goals and prioritizing customer service while resolving customer issues.
- Collaborated with marketing to create promotional strategies for service offerings.
- Conducted regular team meetings to discuss sales goals and operational improvements.
- Cultivated customer relationships to boost service satisfaction and loyalty.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Guided employees in handling complex sales and resolving difficult customer issues.
Education
Bachelor of Science - Physics
James Madison University
Harrisonburg, VA05-2027
Associate of Science - Computer Science
Germanna Community College
Locust Dale, VA05-2025
Skills
- Data analysis
- Research methodologies
- Team collaboration
- Customer service
- Problem solving
- Technical troubleshooting
- Communication skills
- Organizational skills
- Python Programming Proficiency
Timeline
Mathematics Researcher
JMU
01.2026 - Current
Order Fulfillment
The Home Depot Inc
04.2024 - Current
Sales Supervisor
Valley Ridge Restoration
08.2020 - 01.2022
Bachelor of Science - Physics
James Madison University
Associate of Science - Computer Science
Germanna Community College