Gannon Jackson
Jamestown,NY
Summary
Diligent warehouse employee/ whole sale beverage distributor well-versed in accurately coordinating paperwork such as contracts, purchase orders, requisitions and refund requests. Experienced in working with Anheuser Busch inventory and keeping documentation up-to-date for optimal recordkeeping. Outstanding safety record.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Co-Founder
Arcade Solutions
Jamestown, NY
04.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
Assistant Baseball Coach
Jamestown Community College
Jamestown, NY
08.2022 - Current
- Collaborated with coaching staff to recruit talented athletes, building a competitive roster.
- Managed equipment inventory and maintenance, ensuring players had access to necessary tools for success on the field.
- Facilitated communication between players, parents, and coaching staff regarding team expectations and schedule updates.
- Reacted to unwarranted changes in player status, team success, and personal performance with adaptability.
- Created and organized progressive training program for each specific position.
- Developed profound sense of team belonging throughout season.
Account Manager
DFT Communications
Fredonia, NY
04.2020 - 05.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Assistant Baseball Coach
Jamestown High School
Jamestown, New York
11.2018 - 05.2020
- Developed profound sense of team belonging throughout season.
- Exercised effective communication with members of community and team, acting as liaison and public face for organization.
- Instructed athletes in performance principles and game strategies and rules to achieve desired results.
- Assisted head coach in all phases of baseball program, including practice and game planning, skill development, upkeep of field and recruitment of student-athletes.
- Performed preliminary screening and hiring processes to encourage candidate compatibility with team and role.
Whole Sale Beverage Distributor
Arthur R. Gren
Jamestown, New York
05.2018 - 04.2020
- Handled day-to-day shipping and receiving overseeing more than one hundred packages per day.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Worked in team environment to maintain high levels of productivity.
- Maneuvered forklift safely in congested and confined areas using patience and precision.
Customer Service Representative
The Jamestown Cycle Shop
Jamestown, New York
08.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
Customer Service Representative
Hibbett Sporting Goods
Lakewood, New York
08.2015 - 08.2016
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Recommended sporting goods to customers, thoroughly explaining details.
Landscape Foreman
Loomis Landscaping
Bemus Point, New York
03.2014 - 11.2015
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Performed multiple landscaping tasks, including planting, watering, mulching and edging.
- Operated landscaping equipment with focus on safety and efficiency.
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
Head Waiter
The Lakewood Rod And Gun
Lakewood, New York
07.2011 - 09.2014
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Jamestown High School
Jamestown, NY06.2011
Skills
- Team leadership in baseball
- Business Development- Marketing, sales, customer service and strong communication skills allow me to successfully develop a business
- Tech-savvy
- Reliable and punctual
- MS Office- Confident and efficient with all applications of Microsoft Office
- Flexible & Adaptable- Always willing to work extra hours, stay late when needed, and do whatever it takes to get the job done
- Inventory Tracking
- Forklift Operation
- Client relationship management
- Customer satisfaction
Certification
- Certified forklift operator, Arthur R. Gren - 2018-Current
- Loss Prevention Training - 2015-2018
Timeline
Co-Founder
Arcade Solutions
04.2024 - Current
Assistant Baseball Coach
Jamestown Community College
08.2022 - Current
Account Manager
DFT Communications
04.2020 - 05.2025
Assistant Baseball Coach
Jamestown High School
11.2018 - 05.2020
Whole Sale Beverage Distributor
Arthur R. Gren
05.2018 - 04.2020
Customer Service Representative
The Jamestown Cycle Shop
08.2016 - 05.2018
Customer Service Representative
Hibbett Sporting Goods
08.2015 - 08.2016
Landscape Foreman
Loomis Landscaping
03.2014 - 11.2015
Head Waiter
The Lakewood Rod And Gun
07.2011 - 09.2014
High School Diploma -
Jamestown High School