Summary
Overview
Work History
Education
Skills
Timeline
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Gannon Kurtz

Devils Lake

Summary

Adept at leading teams to excellence, my tenure at Woodland Resort honed my skills in employee training and customer service focus. Mastering both decision-making and equipment troubleshooting, I boosted service quality and operational efficiency. My proactive approach and ability to mentor staff have consistently elevated team performance and customer satisfaction. Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Shift Manager

Woodland Resort
06.2024 - Current
  • Implemented customer feedback initiatives for improved service quality.
  • Facilitated team meetings to discuss performance metrics and strategic objectives.
  • Led team to achieve high levels of employee morale by fostering positive work environment.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Manual Laborer and Machine Operator

Monsterlawn Hydroseeding
06.2021 - Current
  • Completed physically demanding tasks efficiently while maintaining high levels of energy throughout the workday.
  • Achieved accurate results by paying close attention to detail when performing various manual labor tasks.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Completed tasks ahead of schedule through effective time management and prioritization.
  • Supported successful project completion by ensuring all required materials were available and properly stored onsite.
  • Enhanced efficiency on job sites by organizing materials and maintaining a clean work area.
  • Maintained equipment in optimal condition through regular inspections, cleaning, and repairs when necessary.
  • Reduced material waste by carefully measuring and cutting materials according to specifications.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Improved project completion times by assisting skilled laborers in complex tasks as needed.
  • Operated variety of power tools and heavy machinery following safety protocols to support construction projects.
  • Followed instructions and safety protocols while operating machinery and equipment.

Baitshop Employee

Woodland Resort
06.2022 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Maintenance Employee

Woodland Resort
06.2021 - 08.2021
  • Reduced downtime by troubleshooting and diagnosing issues with machinery accurately.
  • Improved overall facility appearance with consistent cleaning, painting, and minor repairs as needed.
  • Increased equipment uptime by performing routine maintenance and repairs promptly.
  • Optimized preventive maintenance schedules to minimize disruptions to production operations.
  • Collaborated with other team members for efficient completion of large-scale repair projects.
  • Responded efficiently to emergency repair situations, minimizing impact on productivity levels.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Education

Devils Lake High School
Devils Lake, ND
05-2025

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Training and mentoring
  • Delegating work
  • Interpersonal skills
  • Flexible schedule
  • Equipment troubleshooting

Timeline

Shift Manager

Woodland Resort
06.2024 - Current

Baitshop Employee

Woodland Resort
06.2022 - 08.2023

Manual Laborer and Machine Operator

Monsterlawn Hydroseeding
06.2021 - Current

Maintenance Employee

Woodland Resort
06.2021 - 08.2021

Devils Lake High School

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Gannon Kurtz