Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gannon McDonnell

Newport,NH

Summary

Dynamic and results-driven professional with a proven track record at AT&T, enhancing customer satisfaction and driving sales through exceptional service and persuasive selling tactics. Skilled in customer needs assessment and problem-solving, adept at fostering teamwork and collaboration. Demonstrated ability to improve operational efficiency and team performance, leveraging time management and sales strategies for business success.

Overview

9
9
years of professional experience

Work History

Sales Associate

AT&T
04.2022 - 09.2024


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

Martin Rea
03.2020 - 07.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Manager

Taco Bell
10.2019 - 03.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Machine Operator

Jay Tech
03.2017 - 10.2019
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Management Trainee

Tim Hortons
08.2015 - 03.2017
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Used company reports to analyze sales, gross profit and inventory activities.

Education

GED Program - General

Anderson High School
Anderson, IN
09.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Excellent people skills
  • Exceptional customer service
  • Outgoing Personality
  • Customer Needs Assessment
  • Sales Strategies

Timeline

Sales Associate

AT&T
04.2022 - 09.2024

Sales Associate

Martin Rea
03.2020 - 07.2021

Manager

Taco Bell
10.2019 - 03.2020

Machine Operator

Jay Tech
03.2017 - 10.2019

Management Trainee

Tim Hortons
08.2015 - 03.2017

GED Program - General

Anderson High School
Gannon McDonnell