PEARL TUDUETSO MONTSHO
Lobatse ,Botswana
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Lobatse Magistrate Court
04.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assist in criminal and accounts registry filling and preparing forms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Waitress
Lobatse Cumberland Hotel Restaurant
05.2020 - 05.2021
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Following health code standards with regards to handling of food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certificate in Nursing Assistance -
BOITEKANELO COLLEGE
Gaborone Botswana05.2022
High School -
GABANE PRIVATE SCHOOL BGCSE
Gaborone Botswana04.2020
Skills
- Great physical strength, stamina, and ability to work fast under constant pressure
- Attention to detail and ability to multitask
- Verbal and Written Communication
- Conflict Management
- Time Management
- Team Collaboration
- Social Perceptiveness
- Hospitality Service
- Customer Assistance
- Administrative Skills
Languages
English
Full Professional
Setswana
Native or Bilingual
HOBBIES AND INTRESTS
- Reading and technology
- Health and fitness
- Cooking and travelling
- Socializing
- Sports
REFERENCES
1. MRS TSHEGOFATSO MONTLE
Senior Bench Clerk
Lobatse Magistrate
Tel: 267 531543670
2. Ms KEAJA
Principle Registered Nurse
Athlone Hospital
Tel: +1267 533033
3. Kago Ramatoane
Head Chef
Lobatse Cumberland Hotel Restaurant
Tel: +267 72500923
Timeline
Waitress
Lobatse Cumberland Hotel Restaurant
05.2020 - 05.2021
Front Desk Clerk
Lobatse Magistrate Court
04.2020 - Current
Certificate in Nursing Assistance -
BOITEKANELO COLLEGE
High School -
GABANE PRIVATE SCHOOL BGCSE
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