Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Affiliations
Timeline
Generic

Gao Lee Xiong

Maplewood,MN

Summary

With an optimistic outlook and curious mind, I want to achieve the highest outcome for the team and foster a positive work environment. As someone who adapts quickly to changes and challenges, with a passion for experiencing and learning new information to execute exceptional results. Seeking for leadership positions where I can leverage my optimism and curiosity to lead teams to success and to continue development improvement in the workforce.

Overview

4
4
years of professional experience

Work History

Associate

Ifoods Deli Inc.
St.Paul, MN
08.2020 - 09.2020
  • Operated cash register to process cash, check, and credit transactions.
  • Greeted and accommodated guests, building a positive experience for their first interaction.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Prepared and served food and beverages to customers.
  • Jotted down customer orders and promptly delivered food and drinks.
  • Removed dishes and glasses from tables or counters to take to the kitchen for cleaning.

Sales Associate

Hollister Co.
Maplewood, MN
07.2021 - 03.2023
  • Greeted customers and offered assistance.
  • Kept the sales floor clean, organized, and neat at all times.
  • Operated cash register and POS to handle customer purchases, refunds, and exchanges.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Tagged new merchandise for sale and updated signs.
  • Promoted benefits of store credit cards and customer loyalty programs.
  • Helped customers find and select products.

Lead Cashier

Mo's Tropical Market
North St.Paul, MN
07.2023 - Current
  • Demonstrated expertise in cash handling and customer service, providing accurate change for customers.
  • Worked collaboratively with other departments within the store to provide excellent customer service experience.
  • Handled customer complaints tactfully while ensuring their satisfaction was met before leaving the store.
  • Ensured accuracy of all financial transactions by verifying amounts received against the total purchase price.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Trained new cashiers by demonstrating procedures for exchanging money, checking guests out, and interacting with customers.
  • Assisted managers with store training to promote smooth operations.
  • Answered the store phone and assisted customers, providing information.
  • Processed payments, returns, and exchanges.
  • Counted cash in till at the end of the day to verify the register total.

Education

High School Diploma -

North Senior High School
North Saint Paul, MN
05-2022

Some College (No Degree) -

University of Minnesota - Twin Cities
Minneapolis, MN

Skills

  • Product Sales
  • Payment Processing
  • Cash Handling
  • Conflict Resolution
  • Retail Store Operations
  • Store Opening and Closing
  • Cash Register Operation
  • Customer Service
  • Multitasking
  • Product knowledge
  • Store Organization
  • Customer Assistance

Languages

English
Native/ Bilingual
Hmong
Native/ Bilingual

Volunteer Experience

Event Volunteer - Rock The North (Northern Lights Show Choir Competition)

  • Observed rules and safety regulations of the organization while carrying out assigned tasks.
  • Facilitated smooth transitions between different stages of the event planning process.
  • Utilized customer service expertise to ensure attendees had positive experiences during events.
  • Collected or scanned tickets and verified wristbands and badges to allow access to event grounds.
  • Directed traffic on event grounds or in parking lots.
  • Encouraged appropriate behaviors using positive reinforcement.

Food Service Worker - ValleyFair 

  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
  • Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
  • Deep cleaned and re-arranged kitchen to make it more open and workable.
  • Observed and enforced food safety regulations.
  • Followed established recipes to prepare menu items.

Student Volunteer Seller - Commencement Group

  • Maintained professionalism by following supervisor instructions and company regulations.
  • Demonstrated ability to provide excellent customer service while managing multiple tasks simultaneously.
  • Demonstrated ability to identify customer needs and provide appropriate solutions for their requirements.
  • Created an inviting atmosphere through friendly conversations with customers.
  • Provided customers with information on product selection, promotions, and prices.
  • Utilized strong communication skills when interacting with customers or coworkers.

Affiliations

Middle School;

  • Student Council (2016-18)
  • Dance Club (2016-18)
  • Yearbook (2016-17)

High School;

  • Student Council (2018-22)
  • JV & Varsity Cheerleading (2019-21)
  • Show Choir (2019-22)
  • Cultural Pop Dance Crew (2019-22)
  • Football Manager (2020-22)
  • Basketball Manager (2021-22)
  • Link Crew Leader (2020-22)

College;

  • Sigma Psi Zeta (2022-Present)

Timeline

Lead Cashier

Mo's Tropical Market
07.2023 - Current

Sales Associate

Hollister Co.
07.2021 - 03.2023

Associate

Ifoods Deli Inc.
08.2020 - 09.2020

High School Diploma -

North Senior High School

Some College (No Degree) -

University of Minnesota - Twin Cities

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Gao Lee Xiong