GABRIEL ACOSTA PIEDRA

• Led ten+ process improvements at Amazon Physical Stores, boosting in-stock efficiency and showcasing dedication to excellence.
  
• Reviewed, wrote, and updated SOPs for US Amazon Go stores, ensuring consistent operations and efficiency.
  
• Launched a training program for Amazon Go associates, focusing on enhancing training delivery and team management skills.
  
• Collaborated with HR to provide HR content and resource updates via RIVER to Amazon Go teams in the US and Costa Rica, integrating HR strategies into operations.
  
• Organized workshops on effective communication and conducted train-the-trainer sessions, fostering a collaborative work environment for individual and collective growth.

• With over 4 years of HR experience, I've become skilled in handling employee relations, change management, and team development, which are all crucial for this role.
• During my time at Amazon, I played a key role in onboarding, training, and improving the skills of a large team of 300+ HR employees, showing my ability to support big groups effectively.
• I've led recruitment efforts, conducting impactful interviews and tailoring resumes to attract top HR talent, both from within the company and externally.
• Managing teams of 15 or more HR employees in different locations like the US, Costa Rica, and Spain. I've created and executed HR training programs, developing and adapting to teams across different cultures and locations.
• I've got a track record of spotting HR issues and fixing them on my own, plus I have a Bachelor's degree to back up my practical experience. And my strong listening skills and ability to connect with and support employees of all levels make me a great fit for this role.

• I've specialized in payroll matters, providing comprehensive support to employees throughout their lifecycle.

• I specialized on reviewing and analyzing US payslips, ensuring accuracy in deductions, earnings, and bonuses, with a keen understanding of financial benefits.

• Supported large-scale employee populations, demonstrating my ability to handle payroll efficiently in dynamic organizational settings.

• I achieved the expertise to diagnose problems and drive appropriate solutions with self-initiative, by documenting incorrect SOPs, processes and sharing these to the Content & Communications team, aligning with the requirements for the HR Partner role.

• I was able to develop strong listening skills, that enable me to relate to, influence, and coach employees at all levels, fostering positive employee relations and contributing to organizational success.

• I've specialized in safeguarding customer accounts for Capital One and Walmart, I've honed skills in assessing account statuses, identifying fraud risks, and implementing robust security measures.
• My track record demonstrates the ability to ensure account safety through efficient analysis and strict adherence to protocols, showcasing a commitment to maintaining security standards.
• With hands-on experience in securing accounts for major corporations, I bring a wealth of expertise to support employee populations in large organizations.
• I continued my growth on my active-listening skills by paying close attention to costumer’s issues related to their bills, service, account security and more.

• I experienced myself in providing technical assistance to DirecTV customers, I've adeptly handled hardware and software issues while addressing billing inquiries, showcasing my ability to support diverse customer needs.
• My role involved scheduling technician appointments for TV equipment installations and conducting in-house troubleshooting, demonstrating organizational skills and attention to detail.
• I was able to improve my listening skills and this helped me understand and connect with customers from various countries and cultures.