Gaphney Bdere
Coral Springs,FL
Summary
Dynamic legal assistant with expertise in case management and corporate law at Robertson, Anschutz, Schneid, Crane & Partners PLLC. Proven ability to enhance workflow efficiency and train staff, while maintaining strict confidentiality. Skilled in Microsoft Office and task prioritization, delivering exceptional support and organization in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Legal Assistant/Team Leader
Robertson, Anschutz, Schneid, Crane & Partners PLLC
11.2023 - Current
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with regulatory standards.
- Managed case files and documentation, enhancing organization and retrieval processes.
- Coordinated communication between clients, attorneys, and court personnel efficiently.
- Developed and maintained case management systems to improve workflow efficiency.
- Trained junior staff on office procedures and documentation best practices.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Receptionist
Massage Envy
03.2023 - 11.2023
- Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
- Provided exceptional customer service, responding to inquiries and resolving client issues promptly.
- Maintained cleanliness and organization of reception area, enhancing overall client experience.
- Collaborated with massage therapists to coordinate schedules and optimize treatment availability.
- Processed payments and handled transactions accurately using point-of-sale systems.
- Trained new reception staff on protocols, software usage, and customer interaction best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Swim Lesson Instructor
Goldfish Swim School
03.2022 - 01.2023
- Instructed swim lessons for various age groups, ensuring safety and engagement.
- Developed individualized lesson plans to accommodate diverse skill levels and learning styles.
- Monitored student progress and provided constructive feedback to enhance performance.
- Collaborated with parents to discuss child development and address any concerns.
- Implemented safety protocols and emergency procedures during swim sessions.
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
Education
Bachelor of Science - Criminal Justice
Florida Atlantic University
Boca Raton, FL08-2023
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Task prioritization
- Case management
- Data management
- Corporate law
Timeline
Legal Assistant/Team Leader
Robertson, Anschutz, Schneid, Crane & Partners PLLC
11.2023 - Current
Receptionist
Massage Envy
03.2023 - 11.2023
Swim Lesson Instructor
Goldfish Swim School
03.2022 - 01.2023
Bachelor of Science - Criminal Justice
Florida Atlantic University