G. Araceli Montes
Ontario,CA
Summary
Meticulous and systematic Administrative Assistant Customer service skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
9
9
years of professional experience
Work History
Dispatch Administrator
All Pro Cooling, Heating, Plumbing and Electrical
Ontario, California
06.2024 - Current
- Coordinated daily dispatch schedules for technicians in a fast-paced service environment.
- Managed incoming calls and routed them to appropriate departments for efficient handling.
- Supported team members by providing timely updates on dispatch operations and schedules.
- Collaborated with management to streamline dispatch processes for improved efficiency.
- Communicated effectively with customers to confirm service appointments and address inquiries.
Payroll Administrative Assistant
Global Product Surplus
Rialto, CA
08.2022 - 06.2024
- Developed and maintained detailed payroll documentation and procedures guides.
- Maintained and updated database for invoicing and accounting reconciliation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated with HR to ensure accurate employee data for payroll processing.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Lead Customer Service Representative
American Eco Services
Riverside, CA
10.2019 - 08.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Coached, monitored, and motivated customer service representatives to boost performance and enhance job knowledge.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Administrative Assistant
Hilton Tharaldson Hospitality
Rancho Cucamonga, CA
05.2017 - 10.2019
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Investigated and solved routine and complex customer issues to earn repeat business.
Education
Some College (No Degree) - Business Administration And Management
Chaffey College
Rancho Cucamonga, CASkills
- Invoice processing
- Payroll processing
- Scheduling and calendar management
- Administrative duties
- ServiceTitan
- QuickBooks
- Advanced MS office suite
- Customer service leadership
- Staffing oversight
- Telephone, email, and in-person etiquette
- Team collaboration
- Dispatch coordination
- Customer complaint resolution
- Client engagement
- Bilingual (fluent in Spanish and English)
Education and Training
other
Timeline
Dispatch Administrator
All Pro Cooling, Heating, Plumbing and Electrical
06.2024 - Current
Payroll Administrative Assistant
Global Product Surplus
08.2022 - 06.2024
Lead Customer Service Representative
American Eco Services
10.2019 - 08.2022
Customer Service Administrative Assistant
Hilton Tharaldson Hospitality
05.2017 - 10.2019
Some College (No Degree) - Business Administration And Management
Chaffey College