Energetic Supervisor successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor + DEI Liaison
Justice Resource Institute
Waltham, MA
04.2022 - Current
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Complied with company policies, objectives and communication goals.
Developed and managed a diversity and inclusion workshop curriculum for all staff members.
Organized workshops and meeting to educate staff about diversity and inclusion topics.
Facilitated conversations around difficult topics such as unconscious bias or microaggressions in the workplace.
Training & Development Intern
Scrub-a-dub Car Wash And Oil Change Center
Natick, MA
06.2023 - Current
Provided administrative support by completing tasks such as filing documents and scheduling meetings.
Contributed ideas during brainstorming sessions to generate creative solutions.
Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
Collaborated with subject matter experts to create content that is engaging, accurate, and compliant with standards.
Monitored feedback from learners regarding their experiences with online courses.
House Manager
Cambridge Family & Children Services
Malden
05.2021 - Current
Set challenging yet attainable goals to encourage continuous staff development
Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
Generated reports to assess performance and adjusted workflows to realign with program missions
Optimized productivity and streamlined program efficiency
Monitored storage, distribution and oversight of medications and inventory
Co-facilitated bi-weekly staff meeting with both Program Director and Clinical Case Manager
Collaborated with the house leadership team in weekly meetings to improve systems for employees, visitors, and resident satisfaction
Promoted a cooperative and collaborative working environment.
Case Manager Intern
Cambridge Family & Children Services
Malden
05.2021 - 07.2021
Prioritized calls, messages, and email to smoothly manage case-related communications
Prepared weekly and monthly reports outlining clients' compliance with case plans to program staff
Facilitated therapeutic groups with clients
Completed clinical assessments and documented casework
Developed residents treatment plans and conducted treatment plan meetings with collaterals to ensure residents are meeting their goals
Consulted with psychiatrists about client medication changes, issues with medicine compliance, and efficacy of medications
Oversaw completion and dedication of task to uphold the program's mission.
Education
Master of Arts - Industrial And Organizational Psychology
William James College
Newton Center, MA
08-2023
Bachelors Social Work -
Lesley University
Cambridge, MA
Associates in Human Service -
Quincy College
Quincy, MA
Skills
Team Building
Working collaboratively
Critical Thinking
Process Improvement
Staff Development
Training and mentoring
Certification
MAP
CPR
First Aid
Languages
Haitian Creole
Native/ Bilingual
References
References available upon request.
Timeline
Training & Development Intern
Scrub-a-dub Car Wash And Oil Change Center
06.2023 - Current
Supervisor + DEI Liaison
Justice Resource Institute
04.2022 - Current
House Manager
Cambridge Family & Children Services
05.2021 - Current
Case Manager Intern
Cambridge Family & Children Services
05.2021 - 07.2021
Master of Arts - Industrial And Organizational Psychology