Garcia Layne
Brooklyn
Summary
Detail-oriented and knowledgeable Medical Office Specialist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
19
19
years of professional experience
Work History
Remote Medical Office Specialist
Community Health Network
06.2022 - Current
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Conducted routine audits of billing practices to identify areas for improvement and potential revenue enhancements.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used [Eclinicals] to schedule appointments for doctor visits and procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Medical Office Specialist
Community Health Care Network
06.2005 - 08.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Used Eclinicalworks program to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Received, recorded and filed medical payments by check, cash and credit card.
- Organized patient files and streamlined operations to improve efficiency.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
Medical Assistant
Brooklyn Medical Group
12.2004 - 06.2005
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
Education
Associate Degree Occupational Studies -
Mandl College
254 West 54th St New York NY, 1001904.2008
Certification - Medical Assistant Program
Mandl School of Allied Health
254 West 54th St, New York NY, 1001904.2005
Skills
- Eclinicalworks Program
- Customer Service
- Medical Recordkeeping
- Medical Charting
- Medical Report Preparation
- Administrative Tasks
- Staff Leadership
- Insurance Forms
- EHR Software
- Collaboration and Teamwork
References
Furnished upon request
Timeline
Remote Medical Office Specialist
Community Health Network
06.2022 - Current
Medical Office Specialist
Community Health Care Network
06.2005 - 08.2021
Medical Assistant
Brooklyn Medical Group
12.2004 - 06.2005
Associate Degree Occupational Studies -
Mandl College
Certification - Medical Assistant Program
Mandl School of Allied Health
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