Gardenia Hernandez

• Greeted customers and responded to inquiries in a friendly and professional manner.
• Verified product quality and quantity against customer orders.
• Provided exceptional customer service throughout the shopping experience.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Scanned items when pulling from shelves to update system stock information.
• Listened to customer needs to identify and recommend best products and services.
• Resolved customer complaints quickly and professionally.
• Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
• Delivered groceries on time according to company standards for customer satisfaction.
• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

• Set up and operated production machinery in accordance with prescribed procedures and guidelines.
• Monitored machines for malfunctions or errors during operations.
• Performed daily maintenance of machines to ensure smooth running.
• Inspected parts for defects using precision measuring instruments.
• Maintained accurate records of production data including quantity, type, and time frames of completed jobs.
• Trained new staff members in the use of production machinery and safety protocols.
• Followed established manufacturing processes to assemble components correctly.
• Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
• Documented daily production data and submitted accurate time logs to keep management up-to-date.
• Maintained and lubricated parts or components.

• Organized warehouse inventory by item, type, size or product code.
• Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, bills of lading and other records.
• Assembled shipping containers with packing materials and products according to customer specifications.
• Transported items between departments using forklifts or electric pallet jacks.
• Maintained a clean and safe work environment by adhering to all safety protocols and procedures.
• Recorded daily shipping and receiving activities into computerized database system.
• Assembled finished product for shipment by packing, crating, loading and securing items.
• Inspected product on lines for conformance to predetermined quality specifications.
• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Prepared documentation to track and report on damaged or missing items.

• Assisted in setting up production lines for manufacturing processes.
• Performed minor repairs on machinery as needed.
• Followed safety protocols while operating machines and equipment.
• Tracked production data such as number of items produced per hour, day, week.
• Monitored production line, watching for pile-ups or jams.
• Sorted product components on work tables to maintain maximum organization and productivity.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Helped customers cash their checks, money orders, wire transfers