GARDENIA MENGANA
MIRAMAR,FL
Summary
Motivated Front Desk, seeking position where I can get experience in a health care environment…I addition, I am fluent bilingual English and Spanish. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Volunteer
Dr. Norman Bloom MD
- Front desk procedures such as answering phones, checking patients in and out of the office, scheduling appointments, collecting copayments, verifying insurances, medical records and filling.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society
- Used strong interpersonal communication skills to convey information to others
STORE ASSOCIATE CUSTUMER SERVICE
CALVIN KLEIN STORE/WAREHOUSE
12.2020 - Current
- Responsible for: assisting customers and sale clothes also helping them in the fitting rooms also I work in the back ware house pulling merchandised and stocking clothes.
- Managed efficient cash register operations
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
STORE ASSOCIATE FOR STOCKING
WALMART SUPER MARKET
08.2020 - 11.2020
- Responsible to stock all merchandise in the store from all different department depending where they need me at the time, I also deal with customer service.
- Maintained tidy and organized store to comply with cleanliness standards
- Used in-store system to locate inventory and place special orders for customers
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
CASHIER/BACK KITCHEN
Burger King CORP
12.2017 - 07.2020
- Responsible for: cashier, register, customer service, drive thru, back kitchen, cooking.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Performed cash, card and check transactions to complete customer purchases
North Miami pediatrics
01.2018 - 11.2018
- Front desk procedures and answering phones, checking patients in and out of the office, scheduling appointments, collecting copayments, Insurance Verification.
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
High School Diploma -
C. G. Bethel High School
MIAMI, FL06.2020
Skills
- Answering Phones
- Flexible Schedule
- Data Entry
- Payment Processing
- Customer Service
- Organization
- Cash Handling
- Problem-Solving
- Call Routing
- Clerical Support
- Front Office Management
- Appointment Scheduling
- Filing
References
Available upon request.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
STORE ASSOCIATE CUSTUMER SERVICE
CALVIN KLEIN STORE/WAREHOUSE
12.2020 - Current
STORE ASSOCIATE FOR STOCKING
WALMART SUPER MARKET
08.2020 - 11.2020
North Miami pediatrics
01.2018 - 11.2018
CASHIER/BACK KITCHEN
Burger King CORP
12.2017 - 07.2020
Volunteer
Dr. Norman Bloom MD
High School Diploma -
C. G. Bethel High School
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