Gardenia Nunez
Bothell ,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Woodinville Modern Dentistry
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
- Trained new employees on proper protocols and customer service standards.
- Communicated with insurance companies to secure payment for dental treatment.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Operations Manager
Redmond Modern Dentistry
10.2021 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
- Trained new employees on proper protocols and customer service standards.
- Communicated with insurance companies to secure payment for dental treatment.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Healthcare Coordinator
West Covina Dental Group And Orthodontics
12.2017 - 10.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Dental Assisting
American Career College
Ontario, CA07.2016
High School Diploma -
Jurupa Hills High School
Fontana, CA05.2015
Skills
- Sales
- Business Planning
- Employee Motivation
- Staff Training
- Operations Oversight
- Leadership
- Customer Service
- Office Supplies and Inventory
- Coordinate Schedules
- Payment Plans
- Infection Control
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Woodinville Modern Dentistry
10.2022 - Current
Operations Manager
Redmond Modern Dentistry
10.2021 - 10.2022
Healthcare Coordinator
West Covina Dental Group And Orthodontics
12.2017 - 10.2021
No Degree - Dental Assisting
American Career College
High School Diploma -
Jurupa Hills High School
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