Gardenia Toscano
San Leandro,CA
Summary
Customer-focused retail professional with a background in online order fulfillment, inventory management, stocking, and customer service. Supports accurate order picking, on-time preparation, safe merchandising, and clear communication in English and Spanish.
Overview
14
14
years of professional experience
Work History
Longshoreman
Shipping Yards
San Francisco, CA
01.2013 - 01.2018
- Loaded and unloaded cargo from ships and transport vehicles, ensuring accurate and efficient delivery.
- Assisted with shipping, receiving, and movement of freight throughout port facilities to maintain streamlined operations.
- Followed safety procedures and maintained efficient workflow in a fast-paced environment.
- Collaborated with team members to ensure timely handling of shipments, enhancing overall workflow.
DotCom Associate / Day Stocker
Safeway
01.2018 - Current
- Facilitated online grocery shopping
- Selected and gathered customer items for online grocery orders, ensuring accuracy and efficiency to enhance customer satisfaction.
- Ensured orders were prepared and completed on time.
- Addressed customer inquiries regarding substitutions and order questions, providing timely and effective solutions.
- Delivered outstanding customer service and resolved concerns professionally.
- Day Stocker
- Stocked shelves and maintained product availability throughout the store.
- Identified vendor products and ensured merchandise was properly displayed.
- Monitored inventory levels and assisted with replenishment of stock.
- Maintained clean, organized, and safe shopping areas, contributing to a positive shopping experience.
Education
High School Diploma -
Castlemont High School
Oakland, CASkills
- Shipping & Receiving
- Order fulfillment
- Order picking
- Freight Handling
- Inventory Management
- Stocking & Merchandising
- Customer Service
- Retail Sales
- Product Identification
- Team Collaboration
- Time Management
- Bilingual: English & Spanish
Languages
English, Spanish (Fluent)
Timeline
DotCom Associate / Day Stocker
Safeway
01.2018 - Current
Longshoreman
Shipping Yards
01.2013 - 01.2018
High School Diploma -
Castlemont High School