Gardy Volcy
Rockville Center,NY
Summary
Bilingual Customer Service Professional with experience in sales, tech support, and customer care. Fluent in major customer service software, conflict resolution, and possess a positive attitude. Consistently display a courteous and emphatic attitude to customers resulting in 100% customer satisfaction.
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
7
7
years of professional experience
Work History
Site Safety Supervisor
Jedex Mechanical
01.2024 - Current
- Cleaning the construction site by removing hazards materials and debris from the worksite
- Experienced site safety supervisor ensuring compliance with OSHA regulations and implementing safety protocols to protect workers and prevent accidents on site
- Operating equipment and heavy machinery used in construction sites
Lead Accounts Receivable Specialist
Lexitas
01.2021 - Current
- Implemented efficient billing processes, resulting in a 44% reduction in invoice errors
- Managed a portfolio of 3000 client accounts, ensuring timely and accurate collection of payments
- Performed detailed analysis of customer payment history to identify and resolve discrepancies or delinquencies
- Collaborated with sales team to resolve pricing disputes and negotiate payment terms with clients
- Developed and maintained strong relationships with key customers, improving overall account satisfaction by 12%
- Achieved an average monthly collection rate of 74%, exceeding company targets by 13%
- Generated weekly aging reports to track outstanding balances and prioritize collections efforts
- Mentored new team members on best practices for managing accounts receivable processes
Teleoptmetry Specialist
Bjs Optical/Visionworks
01.2022 - 01.2023
- Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume
- Monitored the progress and performance of assigned staff and ensured assignments are completed on schedule and within quality standards
- Monitored and resolved alerts (notices of potential issues) by following up with assigned staff
- Assessed current programs and reports to community and medical professionals on their progress
Project Manager
Jedex Mechanical
01.2021 - 01.2022
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
- Collaborated with stakeholders to define project scope, objectives, and deliverables while managing expectations throughout the project lifecycle
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
Accountant
ACDS
01.2018 - 01.2020
- Performed daily financial transactions, including accounts payable and receivable, focusing on accuracy and timeliness
- Managed vendor invoices and reconciled discrepancies to maintain accurate financial records
- Assisted in the preparation of monthly financial statements by compiling data and generating reports
- Collaborated with team members to reconcile bank statements and resolve any discrepancies
- Prepared journal entries for month-end closing procedures, ensuring proper allocation of expenses
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
01.2022
Associate of Science - Health Sciences
Queensborough Community College
06.2019
Skills
- Microsoft Office
- Bilingual Creole / French
- Effective Customer Service
- Natural leader
- Dependable & Dedicated Team Player
- Committed to helping others
- Excellent Communication
- Excellent Interpersonal Skills
Timeline
Site Safety Supervisor
Jedex Mechanical
01.2024 - Current
Teleoptmetry Specialist
Bjs Optical/Visionworks
01.2022 - 01.2023
Lead Accounts Receivable Specialist
Lexitas
01.2021 - Current
Project Manager
Jedex Mechanical
01.2021 - 01.2022
Accountant
ACDS
01.2018 - 01.2020
Associate of Science - Health Sciences
Queensborough Community College
Bachelor of Science - Healthcare Administration
Grand Canyon University
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