Gareef Thompson
Albany
Summary
Detail-oriented accounting professional with a strong foundation in finance and customer service. Proven ability to manage budgets, streamline processes, and deliver exceptional service across diverse roles. Seeking to leverage extensive experience and a bachelor's degree in accounting to excel in a dynamic organization. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Finance Manager
Luna & Mitchell Nail Bar
06.2023 - Current
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
ESL Teacher
Bang Bei International Kindergarten
09.2021 - Current
- Used scientifically proven ESL teaching methods to improve student's English language development in written and oral communication.
- Organized lessons for seven (7) different classes simultaneously, each tailored to meet students learning styles and needs to challenge and excite students as they grow in knowledge and confidence.
- Assist in the maintenance of student progression and developmental records to report to parents the growth and areas needing improvement to help in the development of each student.
Collection and Disbursement Officer
Office of the Government Trustee
01.2019 - 09.2021
- Implemented robust internal controls over disbursements process which reduced instances of fraud or misappropriation.
- Collaborated with finance team to develop comprehensive reports for management, resulting in improved budget allocation decisions.
- Reduced payment errors by conducting regular audits of disbursed funds, ensuring compliance with internal controls and policies.
- Enhanced vendor relationships by maintaining timely and accurate payments, fostering trust between the organization and suppliers.
Microsoft Customer Service
Concentrix
01.2017 - 01.2019
- Monitored and analyzed customer service metrics to identify areas for improvement.
- Streamlined customer service process, resulting in shorter wait times for customers.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
Customer Service Representative
Conduent Call Center Amazon (Audible)
01.2015 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - Accounting
University of Technology
01.2019
Skills
- Account reconciliation
- Data analysis
- Transaction monitoring
- Budget preparation
- Payment processing
- Accounting and bookkeeping
- Management accounting
- Financial auditing
- Internal controls
- Payroll processing
Certification
TEFL Professional Development Institute - TEFL Certificate, 05/19
Languages
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
Timeline
Finance Manager
Luna & Mitchell Nail Bar
06.2023 - Current
ESL Teacher
Bang Bei International Kindergarten
09.2021 - Current
Collection and Disbursement Officer
Office of the Government Trustee
01.2019 - 09.2021
Microsoft Customer Service
Concentrix
01.2017 - 01.2019
Customer Service Representative
Conduent Call Center Amazon (Audible)
01.2015 - 01.2017
TEFL Professional Development Institute - TEFL Certificate, 05/19
BBA - Accounting
University of Technology
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