Garegin Arakelyan
Summary
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Dinah's Garden Hotel
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
Flight Attendant
Armenian Airlines
08.2023 - 05.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Front Desk Office Manager
President Hotel
08.2021 - 08.2023
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
Front Desk Agent
President Hotel
08.2020 - 08.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Education
Associate of Science - Flight Attendant
Cilivil Aviation Academy
Yerevan Armenia 08.2023
High School Diploma -
N83 Named H. Galstyan High School
Yerevan Armenia05.2020
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Oral and written communications
- Listening skills
- Front desk management
- Microsoft office
- Front office support
- Room assignments
- Reservations
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Russian
Native or Bilingual
French
Professional Working
Timeline
Front Desk Agent
Dinah's Garden Hotel
08.2024 - Current
Flight Attendant
Armenian Airlines
08.2023 - 05.2024
Front Desk Office Manager
President Hotel
08.2021 - 08.2023
Front Desk Agent
President Hotel
08.2020 - 08.2021
Associate of Science - Flight Attendant
Cilivil Aviation Academy
High School Diploma -
N83 Named H. Galstyan High School