Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garek Droog

80 Far Blue Pt Apt 110 Colorado Springs,Colorado

Summary

Motivated, passionate, and driven leader with 5+ years of experience in the customer service industry. Strong abilities in customer satisfaction, business operations, sales technique, and leading teams to success. I have a passion for the medical/health & wellness industries and am looking to get back into serving people in this space.

Overview

6
6
years of professional experience

Work History

Assistant Store Leader

Scheels
01.2021 - Current
  • Educated and trained staff to equip with knowledge about products, sales technique, and customer service.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Lead a company wide training for our VISA program at Scheels in April of '23.
  • Conducted new-hire trainings 23 times per year.
  • Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
  • Created staff schedules, approved requested time off and updated reports.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Collaborated with teams across the store on projects aimed at improving overall store performance and customer experience.
  • Managed team workload to reach production targets.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked with customer service representatives to handle escalated customer issues.
  • Supervised 20 associates.

Men's Athletic Sales Manager

Scheels
08.2018 - 01.2021
  • Increased sales by building strong customer relationships and providing excellent service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Analyzed market trends to identify new business opportunities.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Built rapport with repeat customers, fostering long-term loyalty to Scheels.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Facilitated ordering and processing of the merchandise within my specialty shop.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.



Healthcare Administrative Intern

Unity Medical Center
04.2018 - 07.2018
  • Shadowed and learned about Healthcare Administration from the Chief Executive Officer.
  • Participated in individual meetings with the managers of each department of the hospital to learn responsibilities of the departments in delivering healthcare services.
  • Participated in meetings and discussions that required confidentiality.
  • Assisted the Chief Financial Officer with budget spreadsheets.
  • Created a marketing plan which designed an event for the Hospital to promote Family Care.

Education

Bachelor of Science - Business Administration

Mayville State University
Mayville, ND
05.2018

Skills

  • Organization
  • Team Leadership
  • Friendly and Positive
  • Work Planning and Prioritization
  • Problem-Solving
  • Customer Relationships/Relationship Building
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Reliable and Responsible
  • Goal-Driven
  • Engaging with Diverse Customers

Timeline

Assistant Store Leader

Scheels
01.2021 - Current

Men's Athletic Sales Manager

Scheels
08.2018 - 01.2021

Healthcare Administrative Intern

Unity Medical Center
04.2018 - 07.2018

Bachelor of Science - Business Administration

Mayville State University

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Garek Droog