Garesha Robinson
Starkville,MS
Summary
Dedicated Human Resources recent graduate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MaxxSouth Broadband
Starkville, MS
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
Cashier/Customer Service Cashier
Kroger
Starkville, MS
04.2017 - 05.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Bachelor of Science - Human Resources Management
Mississippi University For Women
Columbus, MS05.2020
Associate of Science - Administrative Office Technology
Mississippi University For Women
Columbus, MS05.2018
High School Diploma -
Louisville High School
Louisville, MS05.2016
Skills
- Call Documentation
- Building Customer Trust and Loyalty
- Flexible and Adaptable
- Responding to Difficult Customers
- Flexible & Adaptable
- Collaboration
Timeline
Customer Service Representative
MaxxSouth Broadband
10.2020 - Current
Cashier/Customer Service Cashier
Kroger
04.2017 - 05.2020
Bachelor of Science - Human Resources Management
Mississippi University For Women
Associate of Science - Administrative Office Technology
Mississippi University For Women
High School Diploma -
Louisville High School
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