Detail-oriented and adaptable professional with experience in aviation, technical support, and business operations. FAA-certified Private Pilot (ASEL) pursuing a career as a commercial pilot, with strong knowledge of flight operations, aviation safety, and aircraft systems. Skilled in troubleshooting, customer service, and problem-solving with the ability to perform effectively in fast-paced, team-oriented environments.
• Provided technical support to students, faculty, and staff by troubleshooting hardware, software applications, and account-related issues.
• Delivered front-line customer service by managing incoming calls, assessing user needs, and directing inquiries to the appropriate campus departments and resources.
• Documented technical procedures and user guides, promoting efficient operation among peers and users.
Private Pilot — Airplane Single-Engine Land (ASEL)