Gareth Henry
Main Street,White River,
Summary
Dynamic hospitality expert skilled in relationship building and upselling. Focused on delivering exceptional service and ensuring customer satisfaction, ready to leverage experience in luxury environments to enhance guest engagement.
Overview
6
6
years of professional experience
Work History
Butler
Sandals Dunns River Resort
St. Ann, Ocho Rios
05.2023 - Current
- Enhance luxury guest experiences by delivering personalized butler service to 6–8+ couples daily, anticipating needs and tailoring services to individual preferences.
- Coordinated 50+ monthly reservations, excursions, transportation arrangements, and special requests, ensuring seamless execution and creating memorable vacation experiences.
- Built lasting guest relationships and maintained high satisfaction levels through proactive problem resolution, personalized recommendations, and exceptional attention to detail, enhancing overall guest loyalty.
- Collaborated with cross-functional teams to execute VIP experiences, special celebrations, and customized itineraries, ensuring adherence to the highest standards of luxury hospitality.
Wedding Photographer, Videographer & Sales Rep.
Sandals South Coast
Whitehouse, Westmoreland
01.2021 - 05.2023
- Captured memorable guest experiences through high-quality wedding photography and videography services, ensuring timely production and delivery of final products.
- Boosted photography package sales by building rapport with resort guests, identifying client needs, and recommending tailored photography and videography solutions.
- Enhanced customer satisfaction and referral opportunities by coordinating seamless photo sessions and providing exceptional service while maintaining strong client relationships throughout sales and post-event processes.
Education
6th Form -
St. Elizabeth Technical High School
Santa Cruz, St. Elizabeth05-2021
High School Diploma -
St. Elizabeth Technical High School
Santa Cruz, St. Elizabeth05-2019
Skills
- Luxury Hospitality Service
- Guest Relations & Customer Service
- Sales & Upselling
- Event coordination
- Relationship Building
- Problem Solving
- Team Collaboration
- Time Management
- Presentation skills
Timeline
Butler
Sandals Dunns River Resort
05.2023 - Current
Wedding Photographer, Videographer & Sales Rep.
Sandals South Coast
01.2021 - 05.2023
6th Form -
St. Elizabeth Technical High School
High School Diploma -
St. Elizabeth Technical High School