Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garey Griffith

Deltona,FL

Summary

Customer-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert with 12 year of direct HVAC experience. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

12
12
years of professional experience

Work History

General Manager

Certified Climate Contorl
Orange City, FL
10.2022 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed service and sales strategies to improve retention and revenue.

Comfort Advisor

Certified Climate Control
Orange City, FL
07.2017 - 10.2022
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Created and maintained sales environment to support business objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.

Service Manager

Certified Climate Control
Orange City, FL
06.2016 - 07.2017
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Hired and trained service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Created standard operating procedures for all service functions.
  • Monitored service performance metrics to identify areas of improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.

Lead Service Technician

Certified Climate Control
Orange City, FL
06.2012 - 06.2016
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Performed onsite repair of equipment at customer locations.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Maintained certifications and completed training on systems and components.
  • Installed new systems according to manufacturer specifications.
  • Trained new team members on service processes to increase productivity.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Employed sales techniques to boost sales and services.

Education

BBA - Business Administration And Management

Florida Technical College
Orlando, FL
06-2014

Skills

  • Contract Negotiations
  • Sales Expertise
  • Business Development
  • Account Management
  • Advertising and Marketing
  • Customer Retention
  • Customer Relationship Management
  • Sales Team Development
  • Communication Skills
  • Operations Management
  • Proficient in Adobe,Microsoft, Excel, and Multiple field CRM's
  • Revenue and Market Expansion
  • Budget Forecasts
  • Client Account Management
  • Time Management

Timeline

General Manager

Certified Climate Contorl
10.2022 - Current

Comfort Advisor

Certified Climate Control
07.2017 - 10.2022

Service Manager

Certified Climate Control
06.2016 - 07.2017

Lead Service Technician

Certified Climate Control
06.2012 - 06.2016

BBA - Business Administration And Management

Florida Technical College

Similar Profiles

CREATE PROFILE
Garey Griffith