- Enjoy participating in Spin and High-Intensity Interval Training for overall physical and mental well-being
- Getting involved in local advocacy groups to promote positive change in the community
- Auto Repair/Restoration
GARFIELD ARCHER
Sales Executive
Harrisburg,PA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
17
17
years of professional experience
Work History
SLED Account Manager
Hewlett-Packard Inc
02.2022 - 03.2024
- Provided Pre Sales Support for 8 HP, Inc. direct Field Sales
- Analyzed industry trends to identify potential challenges and opportunities for clients'' businesses, proactively offering tailored solutions.
- Presented comprehensive proposals to prospective clients, highlighting the value of our offerings in addressing their unique needs.
- Developed new business opportunities for increased revenue and market share through strategic planning and networking.
- Conducted quarterly business reviews with clients to evaluate performance metrics and strategize improvements moving forward.
- Partnered with HP Business partners in development of strategic business plans and expertise to clients.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Integrated Account Manager
IKON OFFICE SOLUTIONS
06.2010 - 11.2022
- Managed daily operations: production scheduling, inventory control and supplies management
- Performed pre-sales account analyst support including: Site Assessment, Staffing Requirements, Equipment Recommendations, Site Configuration, Proposal Support and Pre-Implementation Plan
- Responsible for net revenue growth for key IKON service offerings
- Conducted Monthly, Quarterly and Annual Account Review with key decision makers
- Track record of 100% renewal of existing contracts
- Responsible for new customer implementations
- Managed staff of 43 employees
- Responsible for accurate and timely billing for services provided
- Awarded IAM of the Year in 2000
- Point person for recruiting, interviewing and hiring new employees and disciplinary action, as needed
- Developed and administered management training for site leads
- Instrumental in acquisition of four net new Facilities Management customers
Service Marketing Representative
XEROX CORPORATION
06.2007 - 05.2010
- Prospect and identify High Volume losses, with a primary focus on Print for Pay, Commercial Print and Government
- Responsible for retention and service revenue growth for Harrisburg managed facilities
- Assisted High Volume Rep with customized service offerings resulting in net new High Volume products
- Implemented incentive program for service technicians that increased service retention revenue by 65%
- Interfaced with used equipment brokers to leverage Xerox service on equipment placement
- Responsible for working cross-functionally between sales, service and operations, to ensure a consistent branding of Xerox service offerings
- Recipient of Xerox President Club for top sales performance of 149% of plan in fiscal 2000
Education
Associate Degree - Electronic Technology with emphasis on Computer Fundaments and Electrical Principles
York Technical Institute
York, PA06.1989
Skills
- Experienced in Microsoft Office Applications
- Cross-Functional Teamwork
- Strategic Account Management
- CRM management
- Strategic Development
- Strategic Idea Generation
- Consultative Selling Techniques
- Conflict Resolution
- Relationship Management
Accomplishments
- Business Development: - Developed strong relationships with key Decision Makers which resulted in 67% increase in Sales revenue over 3-year period.
- Initiated two key partnerships which resulted in 41% revenue growth.
Awards and Recognition
- Xerox Corporation, 1997 President's Club
- IKON Office Solutions, 2006 North East Region, IAM of the year
- Konica Minolta Business Solutions, 2014/2016/2019 President's Club
Interests
Timeline
SLED Account Manager
Hewlett-Packard Inc
02.2022 - 03.2024
Integrated Account Manager
IKON OFFICE SOLUTIONS
06.2010 - 11.2022
Service Marketing Representative
XEROX CORPORATION
06.2007 - 05.2010
Associate Degree - Electronic Technology with emphasis on Computer Fundaments and Electrical Principles
York Technical Institute
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