Gargi Sen
Somerset,United States
Summary
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Solutions Specialist
PNC Bank
05.2024 - Current
- Streamlined internal processes for improved efficiency and quicker response times to client inquiries.
- Collaborated with cross-functional teams to design comprehensive solutions for clients'' unique challenges.
- Acted as a reliable point of contact for clients throughout the project lifecycle, providing consistent updates and addressing any concerns promptly.
- Proactively identified potential obstacles during project execution, implementing contingency plans as needed to ensure timely completion.
- Facilitated clear communication between clients and internal departments, fostering a collaborative work environment conducive to success.
- Developed and maintained strong relationships with clients, resulting in increased customer retention rates.
- Contributed valuable insights during brainstorming sessions that led to creative problem-solving approaches for complex client issues.
Business Banker
PNC
08.2023 - 05.2024
- Established new customer accounts including checking, savings, lines of credit
- Responsible for interviewing and engaging prospective customers inquiring about opening new accounts, such as savings or checking accounts
- Gathers all appropriate information to open account and educate account holders on company or bank policies.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Proactively identified potential risks within client portfolios, implementing strategic measures to minimize losses.
- Facilitated communication between clients and bank personnel, resolving issues quickly while maintaining client trust.
- Monitored industry trends to stay informed on market changes and provide up-to-date advice for clients'' financial decisions.
- Implemented innovative sales techniques that resulted in an increase in new business acquisition rates.
- Delivered exceptional customer service by responding promptly to inquiries and providing accurate information about products and services offered by the bank.
Client Care Representative
PNC
02.2023 - 08.2023
- Works with clients who have complaints, orders, or require information about products/services purchased from the organization
- They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Recognized as an integral part of achieving the department''s highest levels of client satisfaction scores quarter after quarter.
- Demonstrated unwavering commitment to protecting client privacy and maintaining the confidentiality of sensitive information.
- Proactively identified opportunities for service improvements and communicated them to management for consideration.
- Streamlined client onboarding processes for improved efficiency and overall experience.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Reduced average call handling time with effective problem-solving strategies.
Retail Banker
PNC
01.2022 - 02.2023
- As a business Banker of PNC my major job role is to help clients to manage their finances in the most successful way possible and help them navigate the numerous services, procedures and products available, including stocks, bonds, loans, international transactions, real estate, trade credits, insurance policies and more.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
Product And sales manager
Macy's
08.2019 - 12.2021
- I have 2+ years work experience in marchandishing, customer service and inventory management skills
- In Macy's we work as a team and family to help each other complete the task within a deadline
- Merchandising products that are for sale in a creative way that entices customers to purchase more items or products
- Working for the customer service to provide the excel quality of customer experience
- Helping customers with their problems related to sales or online
- Most importantly me and my team member works for the upmost satisfaction and safety of our customer.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Associate
Amazon
11.2019 - 02.2020
GIS Executive
Esri India
03.2014 - 01.2015
- As an GIS Executive I was responsible for making maps, customized Geographic Information Systems (GIS) applications and manipulating data to serve a variety of purposes and correction and integration into existing mapping products as per the requirements
- To design, develop, and implement systems and databases to access and store geospatial data
- To analyze this data utilizing mapping software
- As GIS Specialist I had to design digital maps using geospatial data and analyze spatial and non-spatial information.
- Conducted detailed spatial analyses to support critical decision-making processes across various departments.
- Mentored junior team members, nurturing a positive learning environment that fostered professional growth and skill development.
- Standardized GIS workflows and documentation practices, fostering a culture of continuous improvement and operational excellence.
- Streamlined geospatial analysis processes for increased efficiency and faster project completion.
- Developed innovative GIS solutions, resulting in significant cost savings and improved operational performance.
- Managed the integration of GIS technology with other business systems for seamless data sharing and collaboration.
Trainee
National Atlas and Thematic Mapping Organisation (NATMO)
01.2014 - 03.2014
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
Freelance Teacher
Sarada Ashrama Balika Vidyalaya
02.2009 - 12.2013
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Education
Master's degree - Remote Sensing And Geographical Information System
Jadavpur University
Kolkata10.2014
Master of Science (MSc) - Geography
Vidyasagar University
Kolkata01.2014
Technical Certification - Remote Sensing ,Geographical Information System, Global Positioning System
Indian Institute of Remote Sensing (IIRS), Indian Space Research Organization (ISRO)
01.2012
Bachelor of Science (BSc) - Geography
University of Calcutta
01.2012
Higher Secondary - Geography
Kamala girl's school
01.2009
Secondary Education - Secondary Education
New Alipore Sarda Ashrama Balika Bidyalaya
01.2007
Skills
- Documentation
- Financial Accounting
- Decision-Making
- Office Administration
- Customer Satisfaction
- Financial Goals
- Customer Relationship Management (CRM)
- Administration
- Problem Solving
- ArcGIS
Certification
- Course On Remote Sensing & GIS - Indian Institute of Remote Sensing
- Inter-Mediate Impact Course In English - British Council Kolkata
- Digital Mapping & Geographical Information System - National Atlas and Thematic Mapping Organisation (NATMO)
Awards
Customer Service - macy's
Languages
Hindi
Full Professional
English
Full Professional
Bengali
Native or Bilingual
Timeline
Client Solutions Specialist
PNC Bank
05.2024 - Current
Business Banker
PNC
08.2023 - 05.2024
Client Care Representative
PNC
02.2023 - 08.2023
Retail Banker
PNC
01.2022 - 02.2023
Associate
Amazon
11.2019 - 02.2020
Product And sales manager
Macy's
08.2019 - 12.2021
GIS Executive
Esri India
03.2014 - 01.2015
Trainee
National Atlas and Thematic Mapping Organisation (NATMO)
01.2014 - 03.2014
Freelance Teacher
Sarada Ashrama Balika Vidyalaya
02.2009 - 12.2013
Master's degree - Remote Sensing And Geographical Information System
Jadavpur University
Master of Science (MSc) - Geography
Vidyasagar University
Technical Certification - Remote Sensing ,Geographical Information System, Global Positioning System
Indian Institute of Remote Sensing (IIRS), Indian Space Research Organization (ISRO)
Bachelor of Science (BSc) - Geography
University of Calcutta
Higher Secondary - Geography
Kamala girl's school
Secondary Education - Secondary Education
New Alipore Sarda Ashrama Balika Bidyalaya
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