Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gari Mahan

Walton,KY

Summary

Proactive Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Extensive knowledge and experience developing code of business conduct and ethics policies. Successful at fostering collaboration and communication between employees, managers and union representatives. Builds consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature.

Overview

27
27
years of professional experience

Work History

Talent Management

Wayfair
Florence, KY
11.2020 - Current
  • Provided day-to-day Talent Management support to multiple Wayfair distribution and outlet sites (both onsite and remote) for the full range and scope of all Talent/HR aspects
  • Drove results from an environment of enablement to empowerment by successfully implementing the Employee Self-Service Portal (ESP) as a pilot and then full implementation for Annual Open Enrollment
  • Consistently led supported sites to the highest participation rate in each Voice Survey and had the highest ECS score in the network for 2023
  • Led all supported sites in driving the People metrics in the right direction by providing weekly WBR information, assisting the leaders with identifying any trends and using influence to drive lagging metrics in the right direction
  • After identifying gaps, held the leaders accountable to make improvements and ensure consistency amongst the teams
  • Created the Standard Work Library for Wayfair Talent Management in 2022
  • Consistently suggested creating standard work for process after process that came up throughout the year
  • Once the initial library was completed, ensure quality review on all work process and timely updates to policy
  • This work continues to serve as a useful resource for new TM members as well as for those rarely encountered situations
  • Awarded the NASC Annual Award for Partner of the Year by the Florence team
  • Identified the challenge that associates were experiencing a need for food and shelter
  • Ensured that her supervisors were provided with as much information as possible to assist their teams, providing them with an exhaustive list of local resources as well as setting up a mini on-site food pantry
  • Ensured the leadership team was well versed in Wayfair's EAP resources and provided education and training in having sensitive seek to understand conversations when assisting employees in difficult life situations
  • Provided structured mentorship to new TM partners and served as a regular thought partner to others on a regular basis being often the first to offer assistance-ance with coverage when others were unavailable
  • Collaborated effectively with partners across the business throughout the year
  • Held regular meetings with the Talent Acquisition team to identify concerns and best practices for the new hire experience
  • After identifying Transportation as a frequent reason for call outs, partnered with TA to introduce the ShareMobility pilot to Florence, providing free transportation for associates.

HR Business Partner

DHL
10.2015 - 03.2020
  • Provide day-to-day human resources support and counsel to a terminal covering the areas of employee relations, employee communications, recruitment, training, benefits, and safety
  • Ensure consistent application of policies and procedures
  • Serve as a liaison with internal departments/regions/ corporate and external organizations such as temporary agencies, veterans groups and government employment organizations
  • Perform all recruitment activities for 2nd and 3rd shift vacancies for day-to-day operations and peak season operations
  • Average of 400+ offers made each year for full-time, part-time, and seasonal positions
  • Perform weekly new-hire orientation and all onboarding activities for each new hire
  • Ensure all new-hire technical training is scheduled and successfully delivered.
  • Supported managers during disciplinary action meetings by providing guidance on legal implications of decisions made.
  • Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
  • Monitored changes in labor legislation that could impact the organization's policies or procedures.
  • Maintained compliance with state and federal employment laws and regulations.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Diagnosed potential personnel issues to create action plans to eliminate complications.
  • Reported on workplace health and safety compliance to superiors.
  • Oversaw staffing needs, performance reviews, staff development, and training procedures and coaching initiatives.
  • Investigated workplace complaints or incidents involving harassment or discrimination according to company policy guidelines.
  • Provided HR advice to managers on workforce planning, talent management, and organizational development.
  • Analyzed data from surveys, interviews, focus groups. to identify trends in employee engagement and satisfaction.
  • Collaborated with department heads to ensure compliance with employment laws and regulations.
  • Handled employee discipline and termination to address policy infractions.

Contract Sr HRA

Amazon
03.2015 - 10.2015
  • Full-cycle recruiting experience across many disciplines for both hourly and salary (exempt and non-exempt) positions
  • Ensured that metrics/cycle timeframes for both hourly (15 calendar days) and salary (45 calendar days) were met.

Contract Recruiter

BOGE Rubber & Plastics, LLC
Hebron, KY
01.2015 - 02.2015
  • Full-cycle recruiting experience across many disciplines for both hourly and salary (exempt and non-exempt) positions
  • Ensured that metrics/cycle timeframes for both hourly (15 calendar days) and salary (45 calendar days) were met.

Contract Recruiter

ZF Steering Systems, LLC
Florence, KY
07.2011 - 01.2015
  • Full-cycle recruiting experience across many disciplines for both hourly and salary (exempt and non-exempt) positions
  • Ensured that metrics/cycle timeframes for both hourly (15 calendar days) and salary (45 calendar days) were met
  • Extensive experience with Social Media Recruiting platforms such as Linkedin, various top-paid websites, career fairs, headhunter contacts, temporary placement agencies for both contract, temp, and direct-hire placements) platforms.

Help Desk Technician

Pomeroy
01.2011 - 02.2011
  • CINTAS SAP Project Service Desk

Federal Contract Staffing and Recruitment Specialist

FPMI Solutions, Inc
09.2009 - 08.2010
  • EPA Shared Service Center Project Responsibilities included performing the full range of recruitment and staffing functions for competitive and excepted service appointments for a client base of approximately 5,500 employees
  • Developed job analysis and crediting plans for recruits in various occupational series including interdisciplinary
  • Collaborates, plans, and meets with program areas regarding recruitment initiatives
  • Creates, reviews, and uploads vacancy announcements for USAJobs and EZHhire/QuickHire system(s)
  • Prepares written reports and evaluations
  • Performs veterans' preference adjudication
  • Prepares and issues certificate of eligibles
  • Responds to requests for technical advisory services on merit promotion, and recruitment
  • Communicates with internal and external applicants and Hiring Managers on all aspects of recruitment and processing
  • Evaluates applications for eligibility, time-in-grade, time-after-competitive appointment, and basic qualifications
  • Refer eligible candidates to selecting officials
  • Closes out certificates for both Merit Promotion and Delegated Examining for OPM Audit Review April 2005 to IRS

HUMAN RESOURCES CONSULTANT

Internal Revenue Service
04.2005 - 05.2009
  • Performed full range of senior HR Consultant and IT duties for the SB/ SE division of IRS, supporting a customer base of approximately 26,000 customers
  • Monitored and ensured all necessary personnel actions were processed on a bi-weekly basis in a timely fashion by functional areas
  • Administered expert guidance, advice, and support on all HR/IT regulatory issues
  • Developed and provided PeopleSoft and other HR guidance/training for a client base of over 26,000 customers
  • Administered technical guidance for all aspects of all major divisional and national reorganizations impacting 5,000 or more clients Implemented over 26 major reorganizations utilizing People Plus (HRConnect Software) from start to finish Established action plans, prepared formal presentations, and effective timelines for reorganizations for executives and peers Developed national training on best practices for simplified reorganizations and database integrity
  • Extracted and created reports using various HR systems for executive and management use.

SUPERVISORY HUMAN RESOURCES SPECIALIST

Internal Revenue Service
05.1997 - 04.2005
  • Supervised 92 employees and 3 subordinate managers for the Cincinnati Shared Services Transactional Processing Center
  • Program responsibility for all aspects of Payroll processing, Time & Leave, HRIS security, reports, and deployment and Employee Account call center function, Performed employee discipline/evaluation/progress reports
  • Performed budget/fiscal responsibilities as it related to allocation for training, supplies, staff hours, travel, etc
  • Conducted annual certifications/briefings on safety, conduct, EEO, disclosure, and many other aspects related to basic HR administration
  • Conducted annual Employee Satisfaction Surveys and Feedback Sessions (Gallup Survey) with action plans and elevated issues and proposed resolutions which were implemented
  • Established measures and controls for basic work operations that enabled best practices to be implemented from both employee and management feedback
  • Responsible for all systems integrity issues, database support, and training for all HR systems
  • Provided management oversight for payroll and employee account representative call center for 28,000 clients
  • Successfully implemented HR Connect and the initial call center/help desk for all IRS customers for phased implementation
  • Developed and provided customer outreach and client-management relationships for all HR program areas related to HR activities
  • Established metrics and performed internal/external operational reviews
  • Developed and implemented quality improvement initiatives
  • Developed and implemented national pay setting and qualifications training.
  • Advised clients on appropriate disciplinary measures when necessary under the terms of a collective bargaining agreement.
  • Reviewed job descriptions for accuracy based upon prevailing wage rates in the area.
  • Interpreted labor laws and regulations to advise clients on how they may be impacted by current or proposed legislation.
  • Developed strategies for collective bargaining negotiations with union representatives.
  • Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
  • Assessed employee grievances, investigated issues, and recommended resolutions.
  • Facilitated communication between management personnel and employees regarding workplace policies and procedures.
  • Provided training to management personnel on labor relations topics such as contract interpretation and grievance handling procedures.
  • Testified in legal proceedings to discuss labor relations and labor contracts.

Education

High School Diploma -

Lloyd Memorial High School
Erlanger, KY
05-1981

Skills

  • Talent Acquisition
  • Succession Planning
  • Workforce Planning
  • Career Development
  • Training Coordination
  • Benefits Administration
  • Employee Engagement
  • Organizational Development
  • Employee Relations
  • Labor Relations
  • Learning Management Systems
  • Retention Strategies
  • Internal Communications
  • Procedure Compliance
  • Recruitment
  • Personnel Management
  • Training Design
  • Management Consulting
  • Staffing Agency Coordination
  • New Hire Onboarding
  • Employee Investigations
  • Work Complaint Handling
  • Employee Hiring
  • Drug Testing
  • Information Protection
  • Compensation Structuring
  • Termination Documentation
  • Pre-Employment Screening
  • Candidate Sourcing
  • College Recruiting
  • Employment Recordkeeping
  • Data Analysis
  • Performance Appraisal
  • Policies Implementation
  • Temporary and Seasonal Employees
  • Conflict Resolution
  • Microsoft Office
  • Decision-Making
  • Time Tracking and Payroll Administration
  • HRIS Applications Proficient
  • Human Resources Management Systems

References

References available upon request.

Timeline

Talent Management

Wayfair
11.2020 - Current

HR Business Partner

DHL
10.2015 - 03.2020

Contract Sr HRA

Amazon
03.2015 - 10.2015

Contract Recruiter

BOGE Rubber & Plastics, LLC
01.2015 - 02.2015

Contract Recruiter

ZF Steering Systems, LLC
07.2011 - 01.2015

Help Desk Technician

Pomeroy
01.2011 - 02.2011

Federal Contract Staffing and Recruitment Specialist

FPMI Solutions, Inc
09.2009 - 08.2010

HUMAN RESOURCES CONSULTANT

Internal Revenue Service
04.2005 - 05.2009

SUPERVISORY HUMAN RESOURCES SPECIALIST

Internal Revenue Service
05.1997 - 04.2005

High School Diploma -

Lloyd Memorial High School

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Gari Mahan