Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Garick A. Ennis

Lithonia,GA

Summary

Results-driven Rail Operations professional with over 14 years of experience in leadership roles, including Acting General Superintendent – Rail Line and Superintendent – Station Zone Services. Recognized for proactive leadership, strategic problem-solving, and exceptional time management skills, consistently driving teams toward operational excellence. Demonstrates adaptability and reliability with a proven track record of implementing innovative processes and leading cross-functional teams to deliver safe, efficient, and high-quality rail service. Committed to fostering organizational success through continuous improvement and a focus on long-term goals.

Overview

13
13
years of professional experience

Work History

Superintendent - Station Zone Services

MARTA
07.2016 - Current
  • Support project coordination and ensure smooth workflow by managing materials, inspections, and contractor activities.
  • Provide direct operational support during both routine service and emergency situations, drawing on in-depth knowledge of bus, rail, and mobility operations.
  • Establish and implement procedures for daily operations and long-term planning to enhance service delivery.
  • Develop and maintain effective working relationships with internal departments and external stakeholders to support station operations.
  • Manage MARTA’s customer experience within a designated zone (typically 6–8 contiguous rail stations), ensuring consistent service standards.
  • Quickly and professionally resolve conflicts between staff and customers to maintain a safe, respectful environment.
  • Analyze operational reports and performance metrics to identify improvement areas and implement corrective actions.
  • Step in during the absence of the General Superintendent – Rail Line to address inquiries, delegate project tasks, and maintain operational continuity.
  • Lead workforce efficiency initiatives by creating and executing plans that optimize team performance.
  • Train, coach, and assess subordinates for compliance with safety standards, customer service protocols, and performance expectations.
  • Prepare and submit reports to upper management regarding project progress, station metrics, and safety conditions.
  • Enforce compliance with company policies and safety regulations through performance management and disciplinary actions when necessary.
  • Conduct regular training sessions on proper methods, equipment usage, and safety procedures.
  • Maintain key performance indicators (KPIs) for rail stations within the zone, including station cleanliness, operational status of customer amenities (e.g., lighting, fare gates, elevators/escalators, restrooms), and information systems (audio/visual).
  • Serve as a primary liaison with departments such as MARTA Police, Capital Programs, Revenue Collection, Planning, and Research & Analysis to enhance the customer experience.
  • Identify and resolve actual or potential station hazards or service disruptions to proactively improve passenger safety and satisfaction.
  • Consistently seek innovative solutions and implement improvement strategies to elevate the overall customer journey.
  • Provide timely feedback to team members regarding job performance and adherence to safety procedures.
  • Perform additional duties and responsibilities as assigned.

Rail Line and Yard Tower Supervisor

MARTA
02.2015 - 08.2016
  • Applied strong leadership and problem-solving skills to optimize team efficiency, coordinate workflows, and ensure smooth daily operations.
  • Oversaw day-to-day activities of mainline and rail yard operations, including train movements, operator performance, on-time performance (OTP), service delays, and facility concerns.
  • Served as the first line of supervision within yard operations, managing train assignments, movements, and coordination with MARTA’s Rail Services Control Center.
  • Assigned and supervised work for Rail Operators, ensuring alignment with organizational goals, policies, and operational procedures.
  • Created and managed project plans, timelines, and budgets to support operational improvements and service delivery.
  • Cultivated positive relationships with vendors to ensure timely, cost-effective delivery of materials and services.
  • Developed and implemented new procedures to streamline operations and enhance service efficiency.
  • Conducted regular safety meetings and participated in programs focused on improving employee, patron, and equipment safety.
  • Planned, monitored, and evaluated employee performance to foster a high-performance environment and maximize team potential.
  • Led employee coaching, mentoring, and corrective action processes, including interviews, performance discussions, and disciplinary procedures as needed.
  • Ensured all personnel were properly trained and familiar with work rules, operational protocols, and safety procedures.
  • Reviewed daily performance reports to identify trends and areas for improvement in rail service delivery.
  • Investigated and resolved service interruptions, taking corrective actions to minimize future disruptions.
  • Inspected 38 rail stations to ensure proper functioning of equipment and assisted patrons as necessary.
  • Enforced compliance with operational rules and procedures, including fitness-for-duty assessments and participation in incident investigations.
  • Performed other duties as assigned to support efficient and safe rail operations.

Rail Operator

MARTA
01.2014 - 02.2015
  • Monitored commission hour operations and coordinated with field supervisors to address mechanical issues and infrastructure breakdowns in real-time.
  • Safely operated MARTA passenger trains, ensuring timely and efficient pick-up and drop-off of passengers at designated rail station platforms.
  • Delivered clear, concise, and timely transit announcements at each station, providing professional and courteous customer service throughout the journey.
  • Communicated critical safety information to flag personnel to ensure compliance with operating rules and safety protocols during construction or track maintenance.
  • Conducted thorough end-of-route walk-through inspections of train cars to ensure cleanliness, safety, and operational readiness.
  • Diagnosed and troubleshooted train malfunctions; performed temporary adjustments to move equipment safely to a designated location or out-of-service status.
  • Manually operated rail switches, hand brakes, and related rail equipment when automatic systems failed, maintaining service continuity and safety.
  • Executed proper train evacuation procedures during emergency situations, giving clear instructions to over 100 passengers and assisting with emergency equipment such as evacuation ladders.
  • Maintained strong adherence to MARTA safety, operational, and customer service standards.
  • Performed additional duties as assigned to support rail operations and service continuity.

Bus Operator

MARTA
04.2012 - 01.2014
  • Safely transported over 100 passengers throughout the Atlanta metropolitan area, adhering to scheduled routes and ensuring timely pick-ups and drop-offs.
  • Collected and processed fares accurately while providing courteous and informed responses to passenger inquiries regarding routes, fares, and schedules.
  • Maintained comprehensive knowledge of local roads, traffic patterns, and detour options to ensure on-time performance.
  • Performed pre-trip and post-trip vehicle inspections in accordance with safety and operational procedures; documented findings and reported issues as needed.
  • Ensured a safe and welcoming environment by supporting ADA compliance, including assisting passengers with disabilities and operating accessibility equipment.
  • Maintained constant communication with the Bus Operations Control Center (BCC) using AVL systems and bus phone to report delays, hazards, or equipment issues.
  • Responded calmly and professionally to emergencies, assisting distressed passengers and coordinating with MARTA Police and emergency personnel as necessary.
  • Promoted a safety-first culture by adhering to all traffic laws, safety protocols, and organizational guidelines.
  • Completed detailed incident and accident reports accurately and in a timely manner.
  • Received excellent customer feedback for professional, punctual, and friendly service.
  • Retained valid Georgia driver’s license for legal operation of buses for student transport, field trips, and other assigned duties.

Education

Certificate - Transit Operator Training

Georgia Piedmont Technical College
Clarkston, GA
01-2012

Skills

  • Fiscal planning and Business planning
  • Project management
  • Program implementation
  • Policy development and Site inspections
  • Stakeholder communication
  • Performance improvements
  • Organizational effectiveness
  • Reporting, Cost estimation and Presentations
  • Quality assurance
  • Labor relations and Employee discipline
  • Leadership development
  • Staff education and training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Superintendent - Station Zone Services

MARTA
07.2016 - Current

Rail Line and Yard Tower Supervisor

MARTA
02.2015 - 08.2016

Rail Operator

MARTA
01.2014 - 02.2015

Bus Operator

MARTA
04.2012 - 01.2014

Certificate - Transit Operator Training

Georgia Piedmont Technical College

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